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Mt. SAC Emergency Alert

Alert: Mt. SAC has Transitioned to Online Classes and Services (see Learn more about our COVID-19 response at

Frequently Asked Questions

Regarding COVID-19/Coronavirus Response Plan (updated 5/6/20)
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Are ALL classes now online at Mt. SAC? What about this Summer?

  • All summer classes are online. There will not be classes taught in-person on campus. 
  • Students will use Canvas to access their online classes.
  • Our 6-week summer session that begins on June 22, 2020. Ends on August 2, 2020. Registration for summer begins on May 6, 2020. Check your portal for your registration date/time.

My classes are online, but can I still come to campus to study?

  • Unfortunately, no. All offices and programs are closed by order of the Governor and the County of Los Angeles. This includes the library and computer labs. If we get permission to re-open the campus, we will make study and computer labs available to students. We just don’t know when that will happen.

I’m not sure whether to drop a class or not … who should I talk to?

  • We encourage you to speak with a counselor. Students dropping  Spring 2020 classes will receive a mark of “EW” (excused withdrawal) rather than a “W” and will be eligible to receive a refund if they paid enrollment fees. The “EW” is a fully accepted mark with no penalties associated with it for dropping a class. The “EW” will not negatively impact your GPA, the ability to repeat a course, and will not impact your academic standing. The last day to request "EW" is the last day of class.
  • Students receiving federal financial aid will not be penalized for dropping classes or for classes that are canceled. Any questions, contact Financial Aid: Financial Aid
  • Veterans/Dependents receiving GI Bill© Benefits should speak with a VRC Counselor – click here for assistance to meet with a VRC Counselor
  • Click here for assistance to meet with a Counselor: general counseling
  • You can directly email counselors at this location:

How does Pass/No Pass work?

  • Students can change their “grading option” from receiving a letter grade of A, B, C, D, to a “Pass” or “No Pass” option for certain classes. A “P” or “Pass” is equivalent to earning an A, B, or C letter grade. A “NP” or “No Pass” is equivalent to earning a D or F. If selected, P or NP marks will appear on the student’s transcript instead of a letter grade. Mt. SAC, like many other colleges, is making this grading option available to students especially due to the unusual circumstances students are facing this Spring semester by moving all classes to being taught in a remote/online format.
  • Neither “P” nor “NP” grades are used in computation of grade point average such that a P doesn’t help to raise a student’s GPA and a NP doesn’t lower a student’s GPA.
  • Students will earn units for A, B, C, D and P grades. For clarification, a “D” grade is considered an unsatisfactory grade, but students still earn units for courses completed with a “D” grade. Students will not earn any unit credit for F and NP grades.
  • For Mt. SAC, all prerequisite courses must be completed with a minimum grade of “C” or “P” grade. Mt. SAC requires a minimum grade of “C” or “P” to satisfy major course requirements.
  • Students should discuss the P/NP grading options with a counselor to make sure they are making the best decision based on their major and transfer goals. To make an appointment call (909) 346-3717 or (626) 387-3930, or for Online Counseling (email or video counseling).

How can I sign up (change grading option) for Pass/No Pass?

  • Steps to change your grading option:
  1. Log into the Portal ( and go to the STUDENT tab,
  3. Select Spring 2020
  4. Follow the prompts to change your GRADE MODE
  5. For Spring 2020 semester: Once final grades are submitted students will have until 5pm on the second day following the grade submission deadline to make a change to their grading option. For the majority of full semester (16 week) classes, faculty grades are due Tuesday, June 16th, and students will have until Thursday, June 18th at 5pm to make a change to their grading option.

What is the deadline to sign up for a class as Pass/No Pass?

  • The way it works: Once final grades are submitted students will have until 5pm on the second day following the grade submission deadline to make a change to their grading option. For the majority of full semester (16 week) classes, faculty grades are due Tuesday, June 16th, and students will have until Thursday, June 18th at 5pm to make a change to their grading option.

Are there certain courses that cannot be taken Pass/No Pass?

  • Below are some of the courses that cannot be taken P/NP. Consult a counselor to determine if there are other classes in your major, especially if you are transferring, for which you should take a letter grade rather than a P/NP.
Technology and Health Courses Requiring a Letter Grade
Nursing: 1A 1B 2 3 4 5 6 7 8 9 10
Respiratory Therapy: 53 59 60 61
Mental Health: 40 56 58D 70 72 73T
Business Division Courses Requiring a Letter Grade
Paralegal Courses (PLGL)
Business Law Courses (BUSL)
Child Development (CHLD)



How do I get my refund? How do I get my financial aid money?

  • Students who withdraw from a class for which they paid enrollment fees, will have those fees automatically refunded. Refunds will be sent to students through their BankMobile accounts. If you have not set up your BankMobile account, go to the Cashier’s Office website for more directions.
  • Here is a brochure describing the process: Refund Brochure
  • You can use your BankMobile card to retrieve funds from almost all fee-free Allpoint® ATMs If you want the funds to go to your own bank account, you will arrange that through the BankMobile site

Can I get a refund for my spring parking permit?

  • No. However, your Spring parking permit will be valid for Summer of 2020 through the end of the Fall 2020 semester. If you will not be attending this Fall, you may petition for a refund later this semester.

I don’t know how to get on Canvas / I need help with Canvas. I need help with Zoom.

I don’t have a computer or WiFi. How can I complete my courses?

  • Our Summer Laptop Loans Program is coming up. Check your portal announcements during the first week of June for information on how to submit a request for our Summer Laptop Loans Program.
  • After you sign up, you will receive a message to login to an Eventbrite account to sign up for a distribution date and time.
  • There are several other sources for free/low-cost WiFi:
    • Xfinity WiFi Public Hotspots- All Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID. Public hotspots can be found in small/medium businesses and outdoors in commercial areas. For more information on available public hotspots visit
    • Charter/Spectrum-Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call1-844-488-8395. Installation fees will be waived for new student households. Spectrum also offers a low-cost, high-speed broadband service that provides qualifying households with Internet service for $17.99 per month. To get started, visit:
    • AT&T-AT&T is providing free access to its WiFi hot spots throughout the country.
    • T-Mobile-T-Mobile is providing unlimited data to all current customers who have plans with data for the next 60 days. It will also provide additional data to mobile hotspot users.
    • California Connects-California Community Colleges students are eligible for this mobile hotspot service, powered by Sprint, which offers nationwide 4G LTE connectivity and allows users to connect up to 10 WiFi-enabled devices for up to 10 hours on a single charge for only $19.99 a month.

Can I still apply for financial aid?

  • You have until June 30, 2020 to complete your FAFSA for the 2019-2020 school year. 
  • The Financial aid staff are working and are committed to the timely processing of your financial aid. You can continue to check the status of your financial aid on your Mt. SAC student portal and submit any required documents electronically. If you have general questions or need assistance, please email
  • Financial aid funds are deposited to students’ BankMobile accounts, unless other arrangements have been made.
  • You can use your BankMobile card to retrieve funds from almost all fee-free Allpoint® ATMs If you want the funds to go to your own bank account, you will arrange that through the BankMobile site

Is the Bookstore closed? How do I get my books?

How do I get a refund for a book?

  • At this time, there is no specific process for a book refund. Requests are being approved on a case by case basis, by emailing the Director of the Bookstore. However, once approved, the process to actually receive the refund is still pending. Students who are approved for a refund must keep their book and paperwork until the campus is open to receive the book. At that point in time, the refund will be processed.

Graduation and Transfer

I still want to graduate this Spring. How do I petition? Will we still have the Commencement Ceremony?

  • Check your eligibility on your Mountie Academic Plan (MAP).
  • Check to make sure your major and degree goal is up to date.
  • To apply to graduate for this spring or this summer, go to the Admissions and Records website for forms, download and complete the Graduation Petition form. You will need to complete the form and email it to the Admissions and Records office at:
  • If you have completed courses at other colleges, be sure that those transcripts have been sent to Mt. SAC so that we can review whether courses taken at other colleges will meet graduation requirements.
  • A virtual ceremony will be pre-recorded and available for students and their families as the official commencement for the college.
  • A drive thru commencement recognition will be held on Thursday, June 18th on campus. Students must register in advance. Students and immediate family members must remain in their cars. Cars without a graduate will not be permitted in the drive thru. All qualifying students will receive a gift box containing their stole and their tassle and gifts from the college.
Transfer Information

I am admitted for fall 2020, what happens if I drop or do not pass a class that is required to transfer?

  • We strongly encourage you to speak with a counselor to discuss your situation. Dropping or not passing courses in spring 2020 does not automatically disqualify you from transferring in fall 2020. Many universities have adjusted their admissions policies to ensure that students are not penalized for their inability to complete transfer requirements during the COVID-19 pandemic. Refer to the CSU Updates and UC Updates, and contact the university you plan to attend to inform them of any changes to your spring 2020 classes. (Contact individual private and out-of-state universities, as they do not have a universal policy.)

I am admitted for fall 2020, what do I need to do next?

  • Check your email, campus portals, and to do lists frequently for next steps. Be sure to meet deadlines for submitting transcripts and accepting admission/paying your enrollment deposit. Contact the Transfer Center if you need any assistance with these steps.

How can I get assistance with other questions and future applications?

  • The Transfer Center staff is available to assist you by phone, email, Zoom appointment, online workshops, and drop-in during Virtual Transfer Center hours. Contact the Transfer Center
  • Current students can order official/unofficial transcripts through the My Mt. SAC Portal.
  • Former students without access to the My Mt. SAC Portal can request official transcripts by using Credentials Solutions.

Support for Students


Will there still be food pantries?

What other support services are available?

  • Mt. SAC has many support services available – if you know the specific program you are looking for, see Student Services Directory
  • If you want to speak with a counselor, click here
  • If you want to learn about all of the various support programs and resources during the campus closure, see Thrive Online Resources.
Student Specific Services

What do I need to know if I'm a student (Veteran/Dependent/Active Duty) using GI Bill© Benefits?

  • Student Veterans who remain enrolled at Mt. SAC will continue to receive their eligible GI Bill benefits this spring under recent legislation which President Trump signed into law on March 21st.The law enables the VA to continue providing the same level of education benefits to students having to take courses online due to the coronavirus (COVID-19) outbreak and gives the VA temporary authority to continue GI Bill payments uninterrupted in the event of national emergencies. This allows for continued payment of benefits even if the program has changed from resident training to online training.GI Bill students will continue receiving the same monthly housing allowance (MHA) payments they received for resident training until Dec. 21, 2020 or until the school resumes in-person classes.
  • If you have questions about your specific circumstance(s), ), please contact a VRC staff member at 909-274-4520 or please email the Mt. SAC VRC at Students may also contact the U.S. Department of Veterans Affairs, Education Call Center at: 1-888-442-4551 between 8am and 7pm (EST) Monday-Friday.
  • If you are directly affected by the COVID-19 (CORONA VIRUS), have a VBA benefit debt and need temporary financial relief, please contact the VA's Debt Management Center at 1-800-827-0648 to request assistance.

I am a Foster Youth attending Mt. SAC and would like to know the status of my Chafee grant.

  • The Chafee grant is processed by the REACH program at Mt. SAC. It is a check given to eligible students twice per year in the Fall and Spring semesters. The Chafee Grant will not appear under your Financial Aid tab in your Mt. SAC portal, therefore to find out the status of the award or if you are eligible for it you may visit or you can also contact the REACH office. You may contact the REACH program by using one of the following:
  • REACH Text hotline 909-529-1214
  • REACH Web Form:
  • Email Jeze Lopez:

I am an F-1 International Student. Can I go back to my home country?

  • You may go back to your home country during this spring semester.  You can remain actively enrolled in online classes or you can drop all your classes and your I-20 will be terminated.  You will need to complete the I-20 TRAVEL REQUEST FORM  Your signed I-20 will be returned to you if you intend to return to the U.S. and you have attended classes.  As long as  you are making normal progress towards your degree in your home country, you will be allowed back in the U.S.  You do not need to get a signature before you leave.  We need you to complete the online travel signature form so that we know you are returning home and we will mail you a signed travel I-20 to your home country. 
Health and Mental Health

What if I don’t feel well? Can I still go to the Health Center?

  • Student Health Services is here for you! Although the health clinics are not open to see students, please contact them for any questions or concerns about your physical health and your emotional health. You can call them directly at 909-274-4400. There are nurses and mental health professionals available to talk to you. If you have your own doctor and medical plan, please contact them immediately if you do not feel well – especially if you have a high fever and feel exhausted with difficulty breathing. If you do not have a medical provider, please contact the Student Health Center so that we can provide immediate assistance.
  • Mountie Health News & You newsletter - Physical Distance is NOT Social Distance
We care about you! Please let us know if we can be of support in any way. Here are additional resources:

Crisis Information Lines

Locate all other help lines

Mt. SAC Basic Needs


ACCESS Students

Frequently Asked Questions

What is ACCESS?

  • ACCESS (Accessibility Resource Centers for Students) is a special program to assist students with disabilities to succeed in an academic environment. Specialized services are available to support students in reaching their goals.

How do I become an ACCESS student?

  • After applying to Mt. SAC and obtaining your username, password and student ID#, use that same information to log into the MyACCESS account and submit an online application for services. Documentation of a verified disability is also required. See Steps to Become an ACCESS StudentAn appointment with a counselor is required to officially establish services (AQ and Orientation completion required).

How do I receive priority registration?

  • Priority registration is a service we provide to students who are current and remain active with our program.

Can I see a counselor to fill out my accommodations?

  • Yes, but it is not required. If you are an established student and in good standing with ACCESS, you can bypass seeing a counselor and just fill out your Request for Classroom Accommodations and email to If you believe you need an additional accommodation that you are not approved for or are having issues in class, please request an appointment with an ACCESS counselor by calling (909) 274-4290 or emailing

How do I request accommodations for my class?

  • Due to operational changes associated with COVID-19 and the transition to temporary remote instruction, ACCESS is requesting that students provide their professor with their personalized list of counselor approved accommodation(s).
  • This can be found by logging in to your MyACCESS Student Login using your same Username and Password for your Mt. SAC Student Portal.  This link is also available by visiting
  • For any additional questions or guidance, please contact ACCESS by emailing or by calling 909-274-4290.

Can you email my accommodations to my professor?

  • Please provide your professor with a copy of your approved accommodations. You may access this by logging into your MyACCESS Student Login using your same Username and Password for your Mt. SAC Student Portal.  This link is also available by visiting
  • If you need assistance, please contact ACCESS by emailing or by calling 909-274-4290.
Can I get a copy of my accommodations?

  • You can also view them on your MyACCESS account. Log in, select My Services Overview, select Academic Accommodation Plan (AAP).
  • If you need assistance, please contact ACCESS by emailing or by calling 909-274-4290.

Can I see a counselor to fill out my accommodations?

  • Yes, but it is not required. If you are an established student and in good standing with ACCESS, you can bypass seeing a counselor and just provide your professor with a copy of your counselor approved accommodation(s) list.
  • This can be found by logging in to your MyACCESS Student Login using your same Username and Password for your Mt. SAC Student Portal.  This link is also available by visiting
  • To make a counseling appointment or for any additional questions or guidance, please contact ACCESS by emailing or by calling 909-274-4290.

What if I don't have a doctor to fill out the Medical/Psychological form?

  • We can accept verifying documents from other sources. Please contact ACCESS for assistance. Email:

What services can I receive from ACCESS?

  • Accommodations are approved specifically to address students' disability- related needs. Some examples of accommodations we provide include extra time on tests, distraction-reduced environment for tests, notetaker in the classroom, tram service, and audio recording of lectures. Aside from accommodations, we also have counseling services, an Accessible Technology Center that provides tutoring for major subjects (i.e. English, Math), priority registration, testing rooms, and a Center for Deaf and Hard of Hearing students.

Can I be tested here for a learning disability?

  • We are suspending LD testing for spring 2020 as we can’t administer face to face tests.

Can I see an ACCESS counselor even though I don't have verification?

  • Please contact ACCESS for assistance (Email:

What's going on at the college? How long will it be closed? What about my classes?

  • Information is being provided by the college and changes on a frequent basis. Please log into your portal and closely monitor the Alerts going out campus wide. Or you can go to Stay connected and informed by either of these methods. See also Thrive Online

Admissions & Records – FAQs

How will the EW affect me when I transfer to other colleges? Will it affect me negatively

  • Your EW will not affect you negatively. It does not affect your GPA, your ability to repeat the course or your progress probation calculation.

If my class was cancelled how do I get a refund? Do I need to get an EW in order to get a refund?

  • You must receive an EW to get your refund. Students who dropped SPRING 2020 courses with a “W” mark will eventually have that mark converted to an EW prior to the end of the term. Most refunds will be processed via your BankMobile account. Please make sure you have it set up in your portal your preferred refund option. There are multiple options including having a check mailed to you.

I accidentally withdrew from a class. How quickly can I be re-added to continue the class?

  • Please fill out the reinstatement form located on the Admissions and Records webpage under publications and forms. Please make sure that you contact your professor to fill it out as well. Please email the form as soon as possible to the admissions email In the subject line please put Reinstatement Form so it can be directed to the appropriate person in Admissions. Please maintain contact with your professor while the form is being processed so that you don't get behind in class.

How to get transcripts if I don't know my portal login?


Transcripts with current term/session grades will be available no later than the second week of the Summer 2020 term. However, every effort will be made to make them available as soon as possible. If an instructor submits grades late, this will delay their availability. You should check accuracy of your records by viewing your unofficial transcript inside the student portal before requesting transcripts.

The school/work does not accept electronic transcripts, How long will it take them to receive them if I ask them to be mailed?

  • Currently we don’t have a consistent mail delivery option to either receive incoming and to process outgoing mail. Please refer to the fees and processing time on the transcripts page.

I’m trying to add an online course that is full (waitlist too). How can I add when it starts?

  • Please email the professor of the class you are trying to add. If there is room when the class has started the professor should email you an add code so that you may add the class.

How do I get information about non-credit courses?

How can I change my residency for Summer 2020?

  • Go to then go to Admissions & Aid then at the bottom, select Records & Graduation, then select Forms, then Residency Reclassification. Submit all documents to

How can I check the status of my academic renewal so that I can request transcripts?

  • Go to, log in to your portal and under the Student tab go to #18 View Unofficial transcripts. If academic renewal has been processed it will have a "z" symbol next to the grade then you can request transcripts.

How do I change my mailing address?

  • Go to, log in to your portal and under #33 you will be able to change your mailing address.

When is the spring class schedule coming out?

Why is it not indicating an EW when I dropped my class?

  • Any drops prior to April 1st will have the “W” until we change it, but we’re not sure when that will be. It will happen prior to the end of the SPRING 2020 term. The best advice at this time is to keep checking your portal.

After taking the AQ it indicates I take the placement test. How do I do that?

  • Due to the Governor's stay-home order, the campus is closed so we are unable to administer the placement test. I suggest you speak to a counselor who can best advise you on your next step.

Counseling appointments are held over phone, email-based, or video counseling. (This is to enforce social distancing) For over-the-phone appointments, schedule through our Online appointment scheduler, or call either (909) 346-3717 OR (626) 387-3930; For Online Counseling (email based or video counseling).

How do I know if Admissions received the transcript I submitted and if they have been evaluated and I'm clear to take a class?

  • Students wishing to know whether or not their official transcripts have been received and processed from another institution should visit the portal and click on “Unofficial Transcripts.” Once transcripts have been processed by the Office of Admission and Records Office the student can view both the transfer units they’ve been awarded and courses for which they’ve been given credit.

I lost my student ID #. How can I get it if the campus is closed?

  • Students interested in obtaining their Mt. SAC ID number can email their request to This may take some time due to the COVID 19 pandemic, but once processed, the student ID number will be sent to the student’s personal email on file.

I think I did the AQ wrong. How do I fix that?

Where can I get an AB540 form?

Where can I obtain tax information and information regarding the VITA program?

What happens if my class was canceled?

  • If your class is canceled, your instructor has or will drop you from the class. You do not need to do anything. You will automatically receive an “EW” mark and will automatically receive a refund for your class. Please be patient as it will take some time to process your refund.
  • If you need a particular class to graduate and it was cancelled, speak with a counselor to discuss a petition to substitute another course: