Complaints and Grievances
Students are protected against capricious, arbitrary, unreasonable, unlawful, false, malicious, or professionally inappropriate evaluations or behavior by an instructor, an employee, an administrator, an official of the College or another student. Student complaints may be classified as grievances and fall into four categories: Academic, Non-Academic, Discrimination, and Financial Aid Challenge.
Issues that are not resolved at the campus level may be presented to the State of California using the State Complaint Process. Students are encouraged to follow the Mt. San Antonio College Complaint and Grievance process before attempting to file a complaint with the State. To file a complaint with the State of California, use the following web site:
Academic Grievances involve grade disputes. If a student files a grievance relative to a grade, he/she must prove that “mistake, fraud, bad faith, or incompetency” is the reason for the grade assignment. The student must follow the Academic Grievance process at the following website:
*If your complaint is associated with the institution's compliance with academic program quality and accrediting standards, ACCJC is the agency that accredits the academic programs of the California Community Colleges. ACCJC Complaint Process
Grounds for non-academic grievances include, but are not limited to, the following:
- Any act or threat of intimidation.
- Any act or threat of physical aggression.
- Arbitrary action, violation of student rights, or imposition of sanctions without proper regard to College policy as specified in the Education Code, Board Policies, and/or Administrative Procedures.
- Course Repetition, Withdrawals, and Enrollment Fees: Students may file complaints related to course repetition, withdrawals or enrollment fees based on evidence of extenuating circumstances. Students should use the Petition for Exceptional Action form and provide supporting documentation. Action will be taken by the appropriate administrator or by the Board of Appeals. Petition for Exceptional Action forms can be found in the offices of Counseling, Admissions and Records, and Student Life. Petitions may be submitted through the Office of the Dean, Student Services for review by the Board of Appeals.
- Non-Resident Reclassification: Complaints can be filed with the Board of Appeals by submitting a written appeal, including supporting documentation, to the Admissions and Records Office within 30 calendar days after notification of the final residency classification decision. Non-Resident Reclassification appeal procedures are posted on the College’s website: https://www.mtsac.edu/admissions/forms-and-publications.html
Non-academic grievance form and process are located at:
Discrimination, Harassment and Sexual Misconduct Complaints
Students wishing to file discrimination complaints on the basis of ethnic group identification, national origin, religion, age, sex or gender, gender identity, sexual orientation, race, color, ancestry, physical or mental disability, or on the basis of these perceived characteristics or based on association with a person or group with one or more of these perceived characteristics, and any other category of unlawful discrimination should contact the College’s Title IX/504 Compliance Officer/Equal Employment Opportunity Programs representative, located in the Office of Human Resources, Building 4, Room 1460, 909.274.4225.
Additional information on discrimination can be found at the following websites:
- AP 3410 Non Discrimination: https://www.mtsac.edu/governance/trustees/apbp/AP3410.pdf
- AP 3435 Discrimination and Harassment Investigations: https://www.mtsac.edu/governance/trustees/apbp/AP3435.pdf
- Unlawful Discrimination: California Community Colleges: Unlawful Discrimination
- OCR (Office of Civil Rights): http://www2.ed.gov/about/offices/list/ocr/complaintintro.html
- DFEH (Department of Fair Employment and Housing): http://www.dfeh.ca.gov/
Students who wish to file a formal written complaint of unlawful discrimination directly with the California Community College Chancellor's Office may use the form available on their website:
Financial Aid Challenge
Financial Aid students wishing to file a complaint regarding the financial aid process and/or determination should refer to the Right to Challenge section of Financial Aid Financial Aid Policies are posted on the College’s website at: https://www.mtsac.edu/financialaid/resources/policies/right-to-challenge.html