FAQs - Working Remotely
March 30, 2020 - 12:41 AM
Resources while working from home:
IT Help Desk: The IT Help Desk is open to take calls between 8:00am and 4:30pm. We have IT staff available by phone at 909-274-4357 (HELP) or x4357. You can also make requests online at https://helpdesk.mtsac.edu/, check the status of your requests, and correspond with an IT Help Desk technician about your request.
Zoom: We also recommend that you sign up for Zoom. In order to be able to access your account from within Canvas, it is important that you sign up for an account from the TechConnect Confer/Zoom website (https://conferzoom.org/ConferZoom/SignUp). If you sign up from the corporate Zoom website you will not have access via Canvas or the upgraded license. For upgrading existing Zoom accounts, please email email@example.com and request to convert the account to the Education license. Visit the Mt. SAC POD Virtual Meetings web page for instructions and help videos.
OneDrive: We recommend using OneDrive for your documents and files. OneDrive is easy to use for collaborating with your coworkers. All employees have OneDrive enabled in the cloud, and the OneDrive app is installed and enabled on all Windows computers (simply search the Windows start menu for “OneDrive” and login using your portal login in an email format like firstname.lastname@example.org).