IT Help Desk
The Mt. SAC IT Help Desk is your primary contact to request assistance with all of your technology needs. We are ready to handle a wide range of calls related to hardware (PCs, Macs, printers), software (Microsoft Office, Adobe), and specialized applications used at Mt. SAC (Banner, Canvas, Argos, OnBase).
You can contact the IT Help Desk via online self-service portal (https://helpdesk.mtsac.edu), via email to firstname.lastname@example.org, and by phone at extension 4357 (HELP) from an on-campus phone or (909) 274-4357 (HELP) when calling from off campus. For urgent issues, please call the IT Help Desk.
The Help Desk is also your primary contact to follow up on open issues (please have your ticket number available), to schedule installations or moves, or request access to additional Mt. SAC IT services.
IT Help Desk Support Hours
- Phone support hours: Monday - Friday: 8:00 a.m. to 4:30 p.m.
- Walk-in currently not available due to COVID-19.
Forgot your password? You can reset it via personal email. Go to the login page at https://inside.mtsac.edu and click on "Forgot Password". Input only your Mt. SAC Portal username (e.g. jmountie19), NOT your email address (e.g. email@example.com) and click "Submit" to "Recover with Mail." Please check your personal (non-Mt. SAC) email account for password reset instructions.
Faculty and Staff Outlook Web Email
- To connect to your email from a remote location, open a browser and login to the Portal at https://inside.mtsac.edu, then click on “Office 365” in the upper right corner of the screen.
- You can also log in to https://outlook.office.com/mail/ and use your portal username + "@mtsac.edu" (e.g. "firstname.lastname@example.org").
Don't forget to log out!
Suspicious email: Mt. SAC will NEVER ask for your username or password. PERIOD! If you receive an email requesting your username and password, even if it appears to be legitimate and from Mt. SAC IT, admissions, or any other department, DO NOT RESPOND. Report the email to IT immediately, and delete it.
COVID-19 and Short-Term Equipment Loans
Due to COVID-19, our students, faculty, and staff face unique challenges. The Mt. San Antonio College IT department is assisting with the distribution of technology to help the Mt. SAC community during this time.
Students: Mounties can request a loaner laptop and assistance with Internet Connections via the Laptop Loan Program. For more information on available student technology, visit the Student Services Critical Services website at https://www.mtsac.edu/studentservices/criticalsupport.html or email email@example.com.
Faculty and Staff: For all remote work requests, laptop loans, and other technology and accessories requests, please use the "Work From Home" request form available on the IT Help Desk Portal. When prompted for a login, please use your Mt. SAC Portal username (not email) and your password. Our IT staff will reach out to clarify any questions we may have and fulfill your request.
Please note, if you want to work remotely, you must make arrangements with your manager, and be sure to inform your manager you consent to the Telecommunications Agreement. The IT department CANNOT authorize you to work remotely, but your manager can.
On-Campus Temporary Loans (currently unavailable):
The IT Help Desk provides temporary replacement and occasional short-term laptops,
computers, equipment, and accessories to its eligible full-time faculty and staff
for use in the course and scope of their employment. For example, you may need a desktop
for a conference or presentation, or if your computer or other equipment is being
repaired, IT may be able to provide a loaner from our inventory. Our goal in providing
this service is to promote educational excellence through the use of technology to
foster innovation, creativity and efficiency. Contact us at x4357 for more information.