The ATI Group provides end-user technical support through the Help Desk, for the Campus’ academic computing, desktop computer, telecommunications and printing needs. Mail Services are also a part of the ATI Group. Additionally we provide consulting services to the campus community to assist with defining and purchasing technology to meet their needs.
The Enterprise Applications Systems Group provides end-user and internal technical support for the college’s administrative systems, including but not limited to Banner, Luminis Portal, Degree Works, Singularity, email, application integration, development, maintenance, and support.
If you are an employee and have a computer, telephone, voice mail, or Banner problem, call HELP (ext. 4357) or login to the portal and submit your own repair request under the employee tab. Please do not contact the data/telecom technicians or programmers directly. The Help Desk technician will attempt to diagnose your problem over the telephone. If that is not possible, a description of the problem will be entered into a database, a ticket number will be generated, and the ticket will be assigned to the appropriate technician.