Project Prioritization at Mt. San Antonio College
Welcome to Mt. SAC's Project Prioritization website! This platform functions as a
central hub designed to aid the campus community in distinguishing between project
proposal requests and non-project related services managed through our Information
Technology (IT) service catalog. Our goal is to provide clarity on the criteria that
define a project, facilitating smoother navigation of our support system and ensuring
that resources are appropriately allocated to both types of initiatives.
The Project Management Office (PMO) has established a streamlined Project Proposal Intake process to effectively manage
the influx of project requests received by IT. The Project Prioritization Intake process
is designed to guide stakeholders through the identification of essential elements
crucial for successful IT project delivery. This includes understanding such factors
as strategic alignment, financial requirements, people resources, risks and timing
constraints that may impact the project. Project proposal submissions will undergo
thorough review by the IT department and relevant business stakeholders. Once approved,
the project will be scheduled for implementation.
Distinguishing Projects from Service Requests
A project is a temporary endeavor undertaken to achieve specific goals and objectives,
typically characterized by a defined beginning and end, a set of deliverables, and
dedicated resources. Projects often involve significant planning, execution, and monitoring phases, aiming
to bring about transformative changes or introduce new technology within the college.
Conversely, a service request pertains to a specific task or support requirement submitted by
an individual or entity within the organization, seeking assistance or resolution
for an existing issue or routine service provision. Service requests are typically ongoing and recurrent, addressing operational needs,
maintenance activities, or troubleshooting efforts to sustain the functionality and
performance of existing systems, processes, or infrastructure.
The IT department understands it may be difficult to determine if your request is
a project or a service request. Please refer to the sections titled "Submit a Project
Proposal if.." and "Submit a Service Request if..." below for additional guidance.
If you are still not sure what to do, please contact our project implementation team
at PMO@mtsac.edu.
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- Submit a Project Proposal if...
- Efforts are estimated to take a minimum of 200 hours or more.
- Has a defined beginning and end date.
- There is a defined scope of work/effort.
- Is not a routine operation.
- Requires the creation of a distinct product, service, or result that differs from
current operations.
- Tasks require cross functional collaboration and dedicated team of resources.
- Project Definition
A temporary and organized effort with a specific set of objectives and goals aimed
at creating, developing, implementing, or improving technology-related solutions or
systems within an organization.
- Examples
- New software of application implementation
- System integrations
- Network installations/configurations
- Website Redesign Projects
- Interactive Portal Cards
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- Submit a Service Request if...
- Efforts are estimated to take less than 200 hours.
- Issue pertains to an existing issue or routine service.
- The issue is ongoing or recurrent.
- Issues are primarily focused on addressing operations needs or end user support services.
- The issue requires prompt attention and resolution to minimize disruptions to current
business operations.
- Service Request Definition
Formal or informal request made by an individual, department, or entity within an
organization to the IT department or service provider for assistance, support, or
resolution of an issue related to IT services or infrastructure.
- Examples
- Password resets
- Request changes to an existing Argos report
- Software installation
- Software provisioning
- Update to system configurations
All available Service Request (SR) are in our Service Catalog found here: FreshService SR Catalog
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- Project Prioritization and Scheduling
Project proposals are reviewed quarterly, following the academic calendar. Project
proposals are measured against the campus strategic goals, operational alignment,
feasibility, resources, and current technology. The project prioritization process
includes:
- Project scoring: Use of a project prioritization matrix allows for structured decision making. An
overall score is generated that represents the project’s value to the campus. The
higher the score, the more value. The scoring is performed by Information Technology
managements, with final approval provided by the Executive Management.
- Funding availability: Ability to secure funds to carry out the project and maintain the project.
- Resource capacity evaluation: Assess the availability of Information Technology and other departmental staff to
ensure that the project team can commit to and work on the request.
- Project scheduling: Projects are scheduled based on their overall score and ranking, including considerations
for funding and resource capacity. A high-scoring project may not start immediately
if resources or funding are unavailable; conversely, lower-scoring projects with available
resources or funding may start ahead of higher-scoring projects.
The rating criteria provides a structured and quantifiable approach to decision making
and prioritization of project proposals. The matrix provides a means for ranking project
proposal requests based on criteria that are determined to be important. A prioritization
matrix or criteria supports structured decision-making in the following ways:
- Helps prioritize complex or unclear issues when there are multiple criteria for determining
importance.
- Provides a quick and easy, yet consistent, method for evaluating options.
- Quantifies the decision with numeric rankings.
- When used with a group of people, it facilitates reaching agreement on priorities
and key issues.
- Facilitates conversations about what is important.
- Establishes process transparency and accountability.
- Rates projects based on strategic alignment, value to the customer and technological
risk.
- Prioritization ensures that resources are allocated appropriately and according to
priorities.
- What are the benefits of the new intake process?
- Resource Optimization: With limited resources such as budget, time, and personnel, prioritization ensures
that these resources are allocated to projects that yield the most significant impact
or value to the college.
- Alignment with Strategic Goals: Prioritization ensures that IT projects are in line with Mt SAC's strategic objectives.
It helps prevent initiatives that might not contribute directly to the organization's
goals from consuming resources unnecessarily.
- Risk Management: By prioritizing projects, IT can address high-risk projects early on, ensuring that
potential risks are identified and mitigated in a timely manner.
- Stakeholder Engagement: Involving stakeholders in the prioritization process fosters collaboration and ensures
that the projects selected are aligned with the needs and expectations of various
stakeholders across the college.
- Time Management: Prioritization helps in managing the workload effectively by identifying which projects
should be tackled first, thereby reducing delays and ensuring timely delivery of critical
initiatives.
- Transparency and Accountability: A structured prioritization process provides transparency into how decisions are
made regarding project selection. This transparency fosters accountability among team
members and stakeholders, ensuring that everyone understands why certain projects
are prioritized over others.
- Adaptability to Change: Prioritization allows the IT department to adapt to changing business needs and market
conditions by continuously reassessing and reprioritizing projects based on emerging
requirements and opportunities.
Submit Your Project Proposal
Who can submit a project proposal? Staff and faculty can submit project proposals that have Sponsor approval.
Do you have a designated sponsor? A “Sponsor” is a leader in your department or division who is authorized to assign
resources (people/funds) to the project, supports the business need, and is responsible
for the success of the initiative.
Below is the required information for completing the Project Proposal Intake Form.
Please ensure you have this information available before starting the form, as draft
data cannot be saved. Additional requirements are detailed on the form itself. For
further assistance, contact our project implementation team at PMO@mtsac.edu
-Project Sponsor
-Business Impact and Objectives
-Estimated Budget/Cost
-Project Title and Description
-Anticipated Project Start and End Date
-Project Scope and Technical Requirements
-Project resource requirements
-Stakeholders impacted by this project.
-Any compliance, mandates, or contract end dates
-Vendor SOW, Contract, HECVAT, Demo, etc.
To submit a project proposal, please complete the IT Project Proposal Intake Form
Need help? Please submit a consulting service request here: IT Consulting SR
Project Proposal Submission and Cutoff Dates: