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Student Technology Support

Mascot Rizzly IT Bearholding laptop and smartphoneInformation on the variety of technology resources available to students at Mt. San Antonio College.

Connect with Us!

IT Help Desk Hours:
Phone support hours: Monday - Thursday: 7:30 a.m. to 10:00 p.m., Friday 7:30 a.m. to 7:00 p.m Phone:
(909) 274-4357 (HELP)
Email:

helpdesk@mtsac.edu

For Additional Resources

Coming Soon: SSB 9

A new look for Self-Service Banner (SSB), the backend to the portal, is coming May 5.   This update brings a fresh, modern design that's easier to use with better navigation than ever to check class schedules, register for courses, submit grades, and more. 

What a sneak peek?  Check out more details on the SSB website.

Also check out the SSB 9 training videos:

      • Get Started
        1. Visit the Wēpa Website. 
        2. Select Mt. San Antonio College and Log in with your Mt. SAC Portal account username and password. Follow the easy steps to upload your document.
        3. After you upload your document to the Wēpa system, visit any Mt. SAC Print Station to print your document. Documents can be uploaded in a number of convenient, easy-to-use methods. You can follow the following steps below:
      • Printing Methods
        Web Upload

        Web

        Upload documents from any web browser, on any computer. After logging in with your credentials or creating an account, you can upload documents from your computer or connected network directly to your user account. You can control settings and document print requirements before upload with easy to navigate controls.

        How it works

        Login at wepanow.com/webupload, select your documents and "send to Wēpa."

        Mobile Upload

        Mobile

        With life’s busy pace, you may not always be seated at a desktop to get things done. With this in mind we have given you the freedom to print from any Apple® or Android® device. You can download the “Wēpa Print” app and begin printing to our cloud. Additionally, our mobile app also has the ability to scan and print documents.

        How it works

        Download the "Wēpa Print" app and follow the instructions.

        Email Upload

        Email

        Print from any device that can send email. Our email to print system is ideal for students or guests. No account is needed, just email the document and use the Wēpa Code in the reply at any Wēpa print station. If you have an account with us, just send an email to print@wepanow.com with your user account email address and you will find your document(s) in your documents list.

        How it works

        Attach your document to an email, send to print@wepanow.com and use the provided Wēpa Code to print your document at any Wēpa print station.

        Cloud Upload

        Cloud

        Wēpa's Cloud Storage feature allows users to print from their current file storage providers (Box, Dropbox, Google Drive, Office 365 or OneDrive) by accessing it right at the print station. This will allow you to access any file you want to print like it’s being stored right on the print station! No more fumbling for the USB Drive or forgetting to send a file to print ahead of time. As hectic as life can be, printing sure doesn’t need to be a stressor. We want to make our solution so easy that someone can do it before their morning cup of joe!

        How it works

        Access your Box, Dropbox, Google Drive, Office 365 or OneDrive account at any Wēpa print station to print your files.

        USB Upload

        USB

        Print directly at any of our Wēpa print stations without a computer or account. Great for guests – just insert your drive and select documents.

        How it works

        Insert your USB drive at any Wēpa print station.

      • Fees

        Current Print Fees for Students

        • 12 cents for Single-Sided Black and White
        • 19 cents for Double-Sided Black and White.
        • 35 cents for Single-Sided Color
        • 68 cents for Double-Sided Color.
      • Print Station Locations
        • Library, Bldg. 6-200 (2nd Floor)
        • Building 6 - LTC Lobby - (1st Floor)
        • ASAC Lab, Bldg. 6-120 (1st Floor)
        • Building 410 - Student Center Study Area - 1st Floor
        • Building 13 - Design Technology Center Lobby - 1st Floor
        • Writing Center, Bldg. 26B-1561A (1st Floor)
        • Math & Science Study Area, Bldg. 61-2209 (2nd Floor)
        • Agricultural Sciences Lobby Area, Bldg. 80 (1st Floor)

        Wēpa Student Print Locations

      • Upload Funds
        • Funds can be deposited via the Wēpa app or Wēpa website using all major credit cards and PayPal.
        • Print Cards can also be purchased at the Cashiers Office in Building 4.
      • FAQ
        1. What methods are available for me to print from?
          You can print from the web, mobile, email, cloud and USB.

         

        1. What is my username and password?
          Log in with your Mt. SAC Portal account username and password.

         

        1. What payment methods are available?
          Credit cards, PayPal and Print Cards can also be purchased at the Bursars Office in Building 4.

         

        1. Can I still print to regular printer within the area I am in?
          Yes, you can still print to the regular printers. Please consult with the department you are located for further information.

         

        1. How long will the print job stay in the cloud?
          Print jobs sent to Wēpa printers will be available for 6 days.

         

        1. Can I send multiple print jobs at once?
          Yes, you can send as many print jobs as necessary. Once you get to the print kiosk you can view and confirm which print jobs you want to print.

         

        1. Can I print in 11x14 or 8.5 x 14?
          No, the Wēpa printers are only standard 8.5x11 pages.

         

        1. Who do I contact for refunds or poor quality of printed pages?
          You can contact a Wēpa representative by
          1 (800) 675-7639 
          help@wepanow.com

         

        1. How am I refunded if my print job is damaged by a paper jam?
          You can contact a Wēpa representative by
          1 (800) 675-7639 
          help@wepanow.com

         

        1. Is there a surcharge for using a credit card?
          There is no surcharge for students using credit card.

         

        1. Can I add only the exact amount needed to the Wēpa account, and if not, how am I refunded the extra amount not needed for my print job?
          You can contact a Wēpa representative for a refund.
          1 (800) 675-7639 
          help@wepanow.com

         

        1. Can visitors or guests print to the Wēpa print kiosks?
          Yes, guests can print to Wēpa printers. Higher fees will be applicable.

    Detailed Wēpa Instructions

      • Laptop Information

        Currently enrolled students may be eligible for student loan technology resources such as laptops and wifi devices.

      • Technology Loan Agreement

        Technology Loan Program Student User Agreement (PDF)

      • Laptop Loaner Program

        Don't have access to a computer? Please fill out the following form to apply for a free student technology loan.

        Request Student Technology

      • WiFi Loaner Program

        Don't have access to WiFi? Please fill out the following form to apply for a free student technology loan.

        Request Student Technology

         

      • Getting Setup with your Hotspot

        Connecting your laptop to your Hotspot:


        1) Turn on your T-Mobile Franklin T-10 Hotspot by holding down the button on the slim side of the hotspot


        2) Log in to your laptop using your Mt. SAC Portal credentials


        3) On your task bar, in the bottom-right corner of the screen, locate and click the ‘Wi-Fi’ icon. You may
        need to click the chevron (up arrow) if you cannot see the Wi-Fi icon.

         

        4) Find the WiFi signal that looks similar to “MtSAC-####”; the four digits should match those found on the back of the hotspot itself and the hotspot box. You can also press (but not hold down) the power button to turn the screen on if it’s not already, and press it again to show the hotspot name.

         

        5) Once you have located your hotspot name, click on it and then click the Connect button. Ensure that the “Connect automatically” box is ticked.

         

        6) You will be prompted to enter the security key. Repeatedly press (but do not hold down) the power button until the screen displays the hotspot Password. If the hotspot screen is currently displaying the WiFi name from step 4, only one more press is required.


        7) Type the password shown on the hotspot screen into the security key field on your laptop.

         

        8) After entering the password, you may be prompted to enable network discovery. This does not affect hotspot performance and is not required; you may safely choose either “Yes” or “No”.


        9) You should now be securely connected to your hotspot and able to access the internet.

        Click here for more information

         

      • Technical Support

        Need specialized software or assistance with your student loaned laptop or hotspot equipment.

        In-Person: Please call (909) 274-6722 to make an appointment with our technicians in Building 6.

        Remote Support: Email: helpdesk@mtsac.edu or call (909) 274-6722 talk to one of our technicians and make an appointment.   

         

      • Information

        Students at Mt. SAC can sign up for Office 365 Education for free, including Word, Excel, PowerPoint, OneNote, and Microsoft Teams, plus additional classroom tools. Use your MountieMail+ student email address (@student.mtsac.edu) to sign up today. 

      • Account Claim Process
        1. Use a web browser to visit:  https://www.microsoft.com/en-us/education/products/office.
          Enter your MountieMail+ student email address and click on GET STARTED.
          Verify your status as a student, click on I’m a student to continue.
          Office 365 EDU page clipConfirmation clip
        2. On the Create your account page, fill in the information requested and create your Microsoft Office 365 password (this does not have to be the same as your Mt. SAC Portal password. At this step, you do not know your signup code.
          Do not close this browser window.
          Create your account page clip
        3.  Check your MountieMail+ student email for a new email from Office 365 with the subject "123456 is your signup code" (your numbers will be different). Make a note of the six-digit code.
          Email screenshot
        4. Go back to the Create your account page and put input the six-digit signup code, then click on Start.
          Create account page screen clip
        5. You will be automatically signed in to Microsoft Office 365 on the web.
        6. You can now use your MountieMail+ student email and Microsoft Office 365 password for your installed Microsoft Office applications to fully activate Microsoft Office.
      • Additional Information
        Student Microsoft Account Claim Processor reach out to the
        IT Help Desk

     

      • Off-Campus Students

        Adobe software for off campus students requires a paid subscription. Mt. SAC has purchased Adobe licenses of a sufficient quantity to give a license to every student who is actively enrolled in a class that requires the use of Adobe products for Student Learning Outcomes. The license may be used on personal computers or tablets.

        The Adobe license will remain active until approximately one week after the end of finals. At the end of the license period, Adobe products will enter a free trial mode. Being registered in a single class that requires Adobe products for Student Learning Outcomes will entitle the student to a license.

        Once a week, Mt. SAC will update Adobe with a list of student email addresses which have been added or removed from a class roster.

        Students who are already registered for an eligible course in the upcoming term will retain their license through the following term. Students must create a free Adobe ID account with their Mt. SAC MountieMail+ address (@student.mtsac.edu) to use the Adobe license. If a student has purchased additional or overlapping Adobe subscriptions using their Mt. SAC email address, these licenses will “stack”. Students may download Adobe software by logging in to the Adobe.com website.

        If you are enrolled in a class that requires Adobe software, and you are able to login at Adobe.com using an Adobe ID with your Mt. SAC student email address but do not have software, please talk to your professor. Advise the professor to check with their Department Chair or Dean to ensure this course is on the list for student Adobe licenses.

      • On-Campus Students
        On-Campus Students and Computers Adobe software for College devices on the Mt. SAC campus is free to any student with a free Adobe ID. Students on campus are not required to be enrolled in any particular classes to use Adobe software on College computer. Adobe software is pre-installed on on-campus Mt. SAC devices
      • Account Claim Process

        Student Adobe Account Claim Process

        Although students should have received an email from Adobe informing the student of new software entitlements, not all students received notification. We suspect this is due to the tens of thousands of emails Adobe was trying to send for every college such as Mt. SAC. If you did not receive the Adobe email, you can still go through the account claim process. Please follow the steps below.

        Steps for Claiming Your Adobe Student Account

        1. 1. User a web browser to visit https://adobe.com and click on the Sign In button.
          Type in your student email address and click "Continue"
        2. You may get a notice “additional account details required” telling you to check your email. You can close this browser tab.
        3. Visit the Mt. SAC portal and click on the Mountie Mail icon.
          Open the email from Adobe with the subject "Reset Your Adobe ID Password"
        4. Follow the link to reset your password and follow the onscreen prompts to set up your Adobe ID
        5. Login again. Visit https://adobe.com and click the "Sign in" button.
        6. Type in your student email address and click Continue
        7. On the "Welcome Back" screen, look for the Creative Cloud icon, and click on Open.
          Select adobe desktop applications by clicking on the icons on the top, and clicking the blue Get desktop app button to install it on your computer.

        Adobe application page

      • Steps to Reset Password

        If you forgot your password, you can reset your password via the Portal.

        Go to https://www.mtsac.edu/portal/ and click on “Forgot Password”. You will need to know your username (“JMountie123”) and have access to your Personal Email account associated with your CCC Apply account.

        If you do not know your username, search your personal email account for an email with the subject “Welcome to Mt.SAC” from noreply@mtsac.edu. Your application information, including your username and student ID number, is in that email. You can use that User Name for the “Forgot Password” process.

        PLEASE NOTE: IT Staff are unable to and are not allowed to do password resets over email, so please use the “Forgot Password” function. If you still require assistance, call us during business hours and be prepared to show ID over a webcam.

      • Need Assistance

        Contact IT Help Desk at: (909) 274-4357 (HELP) or visit:  https://helpdesk.mtsac.edu/support/home 

      • Information

        Navigate is a student-focused appointment and support tool that will help keep you on the path toward academic success and timely graduation. The mobile app and desktop application gives you the tools you need to make appointments for Mt. SAC support services, including the Student Laptop Loaner Program!

      • Making your Technology Loaner Appointment

        1. Students must submit their request through the following link:

        Request Student Technology

        2. If Students are approved, they will receive a notification via email to be able to schedule their appointment in EAB Navigate.

        3. Students will need to login into EAB Navigate through the Mt. SAC Portal (www.mtsac.edu) and select their appointment based off the available times. 

        4. Students will need to bring in a Photo ID at scheduled appointment in Building 6 Library - 2nd Floor Lobby Entrance.

        5. Students that need to reschedule or cancel their appointments: Login to EAB Navigate > Manage Appointment > Cancel My Attendance > Refresh and Schedule Your Appointment for the available time slots.

        Note: students will be able to reschedule if they cancel their appointment, as they are already approved.

      • EAB Helpful Videos
      • Frequently Asked Questions and Support

        Mt. SAC Navigate Student Website

        For Student Laptop Loaner Appointment Questions contact: laptoploans@mtsac.edu or ltctech@mtsac.edu or (909) 274-6722

        For additional assistance with EAB Navigate contact: EABHELP@mtsac.edu

     

Additional Resources