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FAQs & FYIs

Got questions? We’ve got answers! Browse through our mission statement, practices & procedures, A.I. policy, and frequently asked questions.

Tutoring FAQs

General Writing Center Questions

    • What can the writing center help me with?
      • The Writing Center is here to support you with writing assignments across all subjects. While we work with students in English classes, we also offer writing support in psychology, history, communications, biology, and more. Additionally, we help with scholarship and transfer applications, personal statements, resumes, and cover letters. If you're writing, we can help you!
    • What happens during a tutoring session?
      • Each tutoring session is a one-on-one meeting with a trained Writing Center tutor/writing specialist. You’ll work together on whatever writing-related concerns you bring. Some possibilities include talking through your ideas, reviewing a draft, clarifying the assignment, or strengthening your grammar or organization. Specialists will guide you through strategies, ask questions, model possibilities, and offer feedback that will help you grow as a writer and gain confidence in your writing.
    • How often can I visit the Writing Center?
      • You can visit the Writing Center regularly! Most students find it helpful to come in for tutoring weekly, or even more often when they are working on a writing assignment. Each student can book up to two sessions at a time/ per day as follows:
        • One 1-hour session
        • One 30-minute session
      • Students are allowed up to 5 hours of tutoring appointment times per week. These limits help us make sure all students have fair access to our services. However, if we are not busy, you can have drop-in tutoring time beyond these limits.
      • The Writing Center is also a comfortable space for you to work and spend time between classes. We have snacks, computers, a lending library, and a microwave. We also have days when we serve free coffee and tea.
    • Does the writing center take drop-ins?
      • Yes! If you didn’t make an appointment in advance, you can add yourself to our online drop-in list on Navigate. If a tutor becomes available, we’ll reach out and invite you in. Additionally, we schedule some drop-ins during our busiest times of day (around noon to 3pm, schedules and staff permitting), so be sure to check at our front counter to see the times each semester. Drop-ins are not guaranteed, so if you know you'll want to see a tutor, it’s always best to book an appointment ahead of time to guarantee your spot.
    • How do I make an appointment?
      • We use the Navigate platform for appointment scheduling. Navigate is accessible through your portal. You will need to register every semester using our CRNs, but our services are always free. For help with registration, call us or visit our front desk.
    • Does the Writing Center do group appointments?
      • Absolutely! If you’re working on a group project or presentation and want to meet with a tutor, you can book group appointments. Please call us or visit our front desk to set this up.
    • Do I need to have my assignment finished before coming in?
      • Not at all! You are welcome to come in at any point in your writing process, from when you first get a prompt, to when you are polishing that final submission. Some of the best sessions happen early in the process when you’re still figuring out what you want to say. Finally, we work with you outside of assignments on writing skills, and we have a lot of great activities and resources to guide you through your writing process.

Writing Center Services

    • What is EAB Navigate and how do I find it?
      • EAB Navigate (or Navigate 360) is the platform we use to schedule tutoring appointments and provide you with your after-appointment summary report and details. It is also where we upload your asynchronous feedback when you submit to that service.
      • You can access EAB Navigate through your Mt. SAC student portal or by clicking the link on the Writing Center website.
    • How do I receive proof of my appointment?
      • To get a record of your visit, log into EAB Navigate through your student portal. Then:
        • Click on the Appointments tab
        • Find the date of the session you’re looking for
        • Click “Report Details” to view or download a summary of your session
        • This summary can be shown to your instructor if they’re asking for proof of your visit, although we do also track attendance for professors on a spreadsheet for their convenience.
    • What if I need to cancel my appointment?
      • Life happens; we get it! If you can’t make your appointment, we ask that you please cancel it through EAB Navigate or give us a call as early as possible, so that you give another student the opportunity to see us at that time.
    • What is a DLA and how do I complete one?
      • A DLA (Directed Learning Activity) is a short worksheet focused on one aspect of writing. Some example topics include thesis statements, transitions, or MLA formatting. Your professor might assign a DLA as extra practice or a requirement for class.
        The process is as follows:
        • Pick up the DLA from our website or the writing center
        • Complete it on your own
        • Bring it to a specialist for review
        Once you’ve gone over your responses with a specialist, the appointment summary from that session serves as proof that you completed the DLA.
        Note: If you struggle to complete any part of the DLA, please make an appointment to come see us so that we can help you work through the DLA! Just be aware that we cannot mark a DLA as completed if it is not done completely by the end of the appointment.</i >
    • What’s the difference between a DLA and ILA?
      • DLA (Directed Learning Activity): A worksheet you complete independently and then review with a tutor. It focuses on specific writing skills through practice.
      • ILA (Interactive Learning Activity): A guided session you complete with a tutor. ILAs are more collaborative and discussion-based, helping you dive deeper into a writing concept together.
        Both are great ways to build skills, just with different approaches.
    • Why can’t I find the ILAs on the website?
      • Our ILAs are only available in person, as they are meant to be interactive and collaborative, not something to complete alone. Simply make an appointment for tutoring and then let your tutor know which ILA you wish to collaborate on at the start of your appointment.
    • How do I attend Writing Center Workshops?
      • Signing up is easy! Just visit the Workshop Calendar on the Writing Center website and register for the workshop(s) you’re interested in. After you register, you’ll get an email with a Zoom link (or room info for in-person sessions, if available). Keep an eye on your email so you don’t miss it!
      • Please note that to receive proof of attendance you will need to come on time and remain for the entirety of the workshop, so that you receive our exit ticket survey at the end. This will serve as proof of attendance.
    • What is asynchronous feedback & how does it work?
      • Asynchronous feedback is a great option if you can’t make it to a live tutoring session. You submit your assignment online, and one of our writing specialists will review it and send back written feedback. We can often get it back to you the same day, but in busy times, it can take up to 48 hours. Additionally, if you submit your assignment when we are closed, it will be processed during our next operational hour.
        We’ll focus on things like:
        • strengthening your organization and clarity
        • noticing patterns in grammar or sentence-level issues and modeling fixes
        • suggesting ways to revise and improve your writing overall
      • Please make sure to submit doc or docx files only, and do not forget to upload your prompt/directions! This service works best for complete or nearly complete drafts, and it’s available to all Mt. SAC students. Look for the submission form on our website.
    • How do I access my appointment summary/notes from my tutoring session?
      • You can find your session notes by logging into EAB Navigate through your student portal:
        • Click on the Appointments tab
        • Locate the date of your session
        • Click “Report Details” to read the summary written by your tutor
      • This summary will help you remember what you worked on, contain helpful tips, suggestions, and resources from your tutor, and serves as proof of attendance if your instructor requires it from you.

Miscellaneous

    • How do I check out a book from the Writing Center Lending Library, and how long can I keep it?
      We are so glad you asked. Borrowing a book is easy!
      • You can check out one book at a time for up to 30 days using our virtual check-in form, accessible via a QR code located at our front desk.
      • Need more time? You can renew the book up to two times, and each renewal gives you another 30 days. To renew, just complete the same short checkout form again, selecting first or second renewal.
      • Be sure to return or renew your book before the due date. If a book becomes overdue, your borrowing privileges will be paused.
      • When you're ready to return a book, bring it to the front desk and let a staff member know—it only takes a moment!
        Tip: Always check in at the front desk when borrowing or returning to make sure everything is recorded correctly on our end. Happy reading!
    • Does the Writing Center have computers I can use?
      Yes! We have a few desktop computers and several laptops available for student use in the writing center (unfortunately, they can only be used while in our space). We also have headphones available to check out.
      To get started:
      • Just check in for lab time at the front desk
      • Ask one of our liaisons or support staff for help checking a laptop out or find an available open desktop
      Note: Some form of collateral (like your ID) will be required to borrow a laptop. Check with the front desk for more details
    • Can I print at the Writing Center?
      Yes, snacks are welcome, and you are also welcome to use our microwave if you need to! We just ask that you:
        • Keep food mess-free and avoid strong odors
        • Clean up after yourself to help us keep the space comfortable for everyone and if you need help cleaning up a spill, just grab a staff member.
      Thanks for being thoughtful and helping us to keep the space nice for everyone!
    • Is there a quiet space I can use to study or join a Zoom meeting?
      Yes! We have spaces that will have various noise levels:
      • A Zoom Room with four individual workspaces you can reserve or use if it’s available for quieter working or attending a Zoom class
      • A quiet study space for individual study, reading, or even a quick power nap
      Just ask at the front desk and we’ll help you find a spot that works for you.
    • Where can I find out about Writing Center events?
      You can stay up to date by following us here: We post upcoming workshops, student success tips, and events all semester long.
    • How do I apply to work at the Writing Center?
      We’re always excited to welcome new team members!
      To apply for a Writing Support Specialist or Dedicated Writing Specialist role, you’ll need to submit:
      • A completed employment application
      • A recent academic writing sample that shows your writing strengths
      • Two faculty recommendations using our Smartsheet referral form
      To apply as a Writing Center Liaison, the process is similar:
      • Fill out the employment application
      • Submit a recent academic writing sample via Smartsheet
      All application materials and links to the forms can be found on our website’s “Join Our Team” page.
      Please note that we primarily hire Work Study for our Liaison/Front Desk Assistant role, and you need to have passed English 1A to be a Writing Specialist/Tutor.

Dedicated Specialist

    • What’s the difference between a Dedicated Specialist (DS) and an In-Center Writing Specialist?
      • A DS (Dedicated Specialist) is assigned to specific writing-intensive courses, especially ENG C1000 (formerly 1A). If you’re in a class with a DS, you’ll see them in your classroom each week (or on your Canvas if you are in an online class), and they will also offer group study sessions and one-on-one support outside of class.
      • A Writing Center Specialist (In-Center Tutor) works in the Writing Center and is available to help all students with writing regardless of course or subject. These tutors are available by appointment (in person or online), drop-in, or asynchronous feedback. Think of your DS as an extension of your class while our In-Center Specialists are available for broader writing support across the campus.
    • What should I do if my DS is booked or unavailable?
      No problem! If your DS is busy or you're having trouble finding a time to meet, you can always:
      • book an appointment with an In-Center Writing Specialist
      • Add yourself to the drop-in list for tutoring
      • Reach out to your DS about asynchronous feedback
      We want to make sure you always have access to support, so don’t hesitate to use all our services
    • Can my DS provide asynchronous feedback?
      Yes, absolutely! Many DSs offer asynchronous feedback for students in their assigned classes.
      Just make sure to:
      • Reach out to your DS directly via Canvas or email to confirm that they’re available
      • Follow their specific instructions for how to submit your draft and what turnaround time to expect
      Note: Each DS may have slightly different processes for handling asynchronous submissions, so be sure to clarify expectations with them in advance.

WC practices and Procedures

 
    • General Writing Center
      • Students need to register with the Writing Center each semester for all services. Self-registration with Writing Center CRN(s) is available through the student portal. Please see our writing center liaisons at the front desk or check our website for assistance.
      • To use the Center,students need to bring their current Mt. SAC student ID each time they visit to check in.
      • Conversations in the appointment space should be kept at low volume to minimize disruptions / distractions.
      • Please step out if you must take a phone call to limit the disruption to othersin the Center.
      • Photocopying is currently unavailable in the Center.
      • The Writing Center is not responsible for the security ofstudents’ belongings, nor isit responsible for any lost or stolen items. Please make sure to keep your items with you and if you need to step out, take your belongings.
    • Computer Lab
      • Students wanting to use a computershould ask the front desk to swipe them into the lab and assign them a computer. If there is a problem with the assigned computer, please notify the front desk immediately.
      • Please sanitize hands prior to using a computer. Hand sanitizer is available.
      • Printing is available for students via the Wepa print system in our lab. Students will need to login using the system’s app. Writing Center hoststhis printing system but does not maintain or operate the system.
      • The lab cannot accommodate printing on special letterhead, colored paper, or envelopes.
      • Students should bring a flash drive (USB) to save work, upload it in Google Drive, or email it to themselves. The Writing Center is not responsible for any lost work on the computers.
      • The volume of any audio/video students are engaging in must not distract otherstudents. Headphones are available for checkout at the front desk, but they must be cleaned off by students prior to return. Cleaning wipes are available.
      • Students need to take personal items (backpacks, purses, wallets, etc.) with them when they leave the computer station. Any items left behind will be put in the lost and found box at the front desk. On Fridays, all lost items will be taken to “campus lost and found.”
      • Check out of the lab when going to a writing support service session unless you will be using the computer during your session.
    • Workshops
      • Students who have registered in advance are guaranteed a spot in person or online. Drop-ins are allowed in if space allows.
      • Late students may be let in, but the instructor will not have time to catch them up. Being on time will allow students to better understand the lessons of the workshops.
      • Students will be encouraged to actively participate and stay for the duration of the workshop to receive a verification form.
      • Please have the workshop packet either downloaded or printed out and accessible before the start of the workshop. If you do not have the packet, let the instructor know right away.
      • Workshop times and dates are subject to change.
    • One-on-One Appointments
      • Students can make 30 or 60-minute appointments depending on the assignment and/or learning needs.
      • All appointments are made through our campus scheduling platform, EAB. Pay attention to whether you are making an online or in-center appointment.
      • Try to check-in or arrive a few minutes early to check-in / ensure connectivity.
      • Students can have multiple consultations in week (up to 5hrs per week), but we may ask that they work independently on their assignments and drafts between appointments. During times of heavy traffic, the writing center reserves the right to restrict the number of appointments students can make per day and week to accommodate as many students as possible.
      • Walk-in writing support service is available at our physical location on a first come, first served, limited basis. It is dependent on writing support specialists’ availability and cannot be guaranteed. Students will have to wait for the next available writing support specialist in times of higher student traffic.
      • If you wish to wait for a specific writing support specialist for a walk-in appointment, know that your wait time might be significantly increased, or you might not be seen that day. If you prefer to work with a specific writing support specialist, making an appointment with that writing support specialist via our online appointment system is best.
      • Students may be removed from the walk-in list and lose their spot if they do not respond when called for walk- in appointments.
      • A student who is more than 10 minutes late for an online appointment will forfeit that appointment and be marked as a no-show. A repeated pattern of no shows may result in loss of appointment making privileges for the semester (students willstill be able to benefit from walk-in appointments, however).
      • Students using our writing support services are expected to treat writing support specialists courteously.
    • Asynchronous Feedback
      • Students can upload a document of up to 10 pagesto receive written feedback on the draft from a writing support specialist.
      • Uploaded drafts should be accompanied with the assignment prompt (instructions) from their professor.
      • Students will need to submit a .doc or .docx file to receive feedback that allows for track changes.
      • Students will also make sure to share their goals for the feedback / areas of concern via the space provided in the submission window.
      • Writing support specialists might take up to 72 hours to provide feedback, so plan accordingly.
      • The writing support specialist will spend 30 minutes reviewing your essay and providing written feedback / suggestions.
      • The Writing Center recommends a follow up one-on-one synchronous (live) appointment to discuss feedback.
      • If you wish to receive feedback in a different format, such as audio, please contact tpayte@mtsac.edu
    • What to Expect from a Writing Support Specialist
      • Writing support specialists will work with students on any aspect of a writing assignment, including but not limited to brainstorming, development, organization, grammar, citations, and revision.
      • A writing specialist support session isfocused on learning. Therefore, rather than editing your work, writing support specialists will modelstructure, ask questions to help you think, share resources to help you further your knowledge and skills, and respond to your work as a curious and engaged reader.
      • Writing support specialists will focus on your goals for the session and help you to set goals if you are unsure.
      • Writing support specialists will give dedicated focus to one assignment per session. If you have multiple assignments to review, please make multiple appointments / plans for multiple visits.
      • Writing support specialists will focus on constructive feedback and holistic growth, in a supportive manner.

AI Policy

    • AI Statement
      The Mt. SAC Writing Center acknowledges that rapidly developing generative artificial intelligence tools are changing the ways that all of us interact with text. This has and will undoubtably continue to present both opportunities and challenges to students and faculty alike.  

       
      We want to take a moment to affirm that our central purpose at the Writing Center is to build student confidence and skills in writing, reading, and thinking. We are not here to police their writing or shame their processes, and this includes individual choices made about engagement with AI. We acknowledge and are grateful to occupy such a privileged space, and we also understand our precarious and fragile position at our institution—one that depends on both our ability to earn and nurture student trust and our ability to be good partners to faculty, staff, and administration. Therefore, we want to declare our purpose as educators and be upfront that our intent will not be to participate in reporting or punishment. We will seek honest and open conversations and occupy a space of shared learning.   

       

      Lastly, our collective belief is in the power of students, their ideas, and their abilities. We know that the skills of writing, communicating, research, and critical thinking are critical, and it is our charge to help students understand this as well. Therefore, we see our role in this conversation, for now, is to teach students to value their own academic growth, build their own academic efforts, and respect the boundaries on AI use that their professors and the institution ask them to adhere to.  

       

      This is not the first time we have needed to adapt our practices, pedagogy, and principles in response to changes in our world. It will not be the last. We are committed to being a support and a champion of the Mt SAC students we are here to serve, and we invite your questions and conversations in the hopes of continuing to adapt in informed ways to our fluid academic landscape. 

       

Mission Statement

 
    • Writing Center Mission Statement
      At the Mt. SAC Writing Center, we believe that students need an equitable, friendly space to learn, work, and grow within; our goal is to be that space. We value your unique life experiences and viewpoints, your languages, and your voices, and we are dedicated to providing an environment that is welcoming to your diverse learning styles and expressions.
      We support students at all levels as they prepare, draft, revise, and edit assignments across various courses and departments. We invite you to engage with us in a variety of flexible ways, including one-on-one and small group tutoring sessions, Directed Learning Activities (DLAs) on key academic topics, and workshops that take you through the reading and writing process. All our services are available both in-person and online in order to best accommodate you.
      Our writing specialists will work to foster agency and support the individual needs and goals of each student as they learn to navigate the various discourse communities they will encounter at Mt. SAC and beyond. Seeking help and feedback is a beneficial part of the writing process and we are excited for you to collaborate with us on this journey.