Staff Technology Support

Have technology questions, our Help Desk is here to support you!

The Mt. SAC IT Help Desk is your primary contact to request assistance with all of your technology needs.  We are ready to handle a wide range of calls related to hardware (PCs, Macs, printers), software (Microsoft Office, Adobe), and specialized applications used at Mt. SAC (Banner, Canvas, Argos, OnBase).

Staff can submit a Help Desk ticket by visiting:

helpdesk.mtsac.edu

Phone:

(909) 274-4357 (HELP)

Email:

helpdesk@mtsac.edu

IT Help Desk Hours:

• Phone support hours: Monday - Thursday: 7:30 a.m. to 10:00 p.m., Friday 7:30 a.m. to 7:00 p.m

1) Password Reset

Forgot your password? You can reset it via personal email. Go to the login page at https://www.mtsac.edu/portal and click on "Forgot Password".  Input only your Mt. SAC Portal username (e.g. jmountie19), NOT your email address (e.g. jmountie19@mtsac.edu) and click "Submit" to "Recover with Mail." Please check your personal (non-Mt. SAC) email account for password reset instructions.

2) Faculty and Staff Outlook Web Email

To connect to your email from a remote location, open a browser and login to the Portal at https://www.mtsac.edu/portal, then click on “Office 365” in the upper right corner of the screen.

• You can also log in to your email by visiting the Office 365 website and use your portal username + "@mtsac.edu" (e.g. "jmountie19@mtsac.edu"). 

• Don't forget to log out! 

3) IT Statistics

 The ITS dashboard is a collection of IT service data metrics, key performance indicators (KPIs), and operational information. The ITS teams represented within the dashboard are Information Technology Administration (CTO), Academic Technology (AT), Infrastructure, Enterprise Applications Systems (EAS), Web and Portal (W&P), Project Management and Application Development Support.

Information Technology Statistics

Mt. SAC offers free limited Wi-Fi to all students, staff, and guests of the campus. 

Follow the links below to find out how to connect to the different networks using your preferred device.

Staff and Students should connect to the MtSAC network using their Portal username and password.

Click Here for Instructions

Visitors and guests of the college should connect to the Guest network.

Click Here for Instructions

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Mt. SAC CSEA employees, Full-Time Faculty and Adjunct Faculty with teaching assignments automatically get an email address and access to desktop and web based apps access.   

Mt. SAC short-term employees, i.e. professional experts or technical support staff, are assigned web based apps.

OneDrive is our primary tool for backing up and storing files across multiple devices using the cloud. All employees have a OneDrive account by default and can store up to 1 TB of data. This allows for smooth transition to new or temporary devices while maintaining access to all your important files.

In the link below you will find guides and information on how to use your OneDrive account.

Microsoft OneDrive Training Resources

Introduction to OneDrive - Setup Process and Key Features

Microsoft Outlook Tips #1

This video will cover creating new items through drag-and-drop and natural language date selection.

 Microsoft Outlook Tips #2

The third installment in our short video series Microsoft Outlook Tips. This video will show you how to save time automating text with My Templates, Quick Parts, and Autocomplete.

Microsoft Teams is Mt. SAC's primary tool for instant messaging and communications with other staff. Below you will find a few video trainings on general use and navigating the application interface. 

Intro to Teams:

Team's Features and Functions:

Team's Channels:

For more Microsoft Teams info and FAQs click here

The Computer Replacement Program (CRP) ensures that College-owned desktop and laptop computers are regularly updated and replaced to maintain efficiency, security, and productivity. Having functional working computer desktops and laptops is paramount for instructional purposes in supporting students with their academic, professional, and personal goals.

The IT Department is provided a budget for CRP hardware upgrades based on the College's fiscal health. These funds are neither guaranteed nor are the funding amounts set or recurring. For this reason, in conjunction with faculty and staff, IT has established hardware standards for purchasing and supporting software applications and systems to support students and the College's operational needs.

The IT Department evaluates computer desktops, laptops, and technology accessory hardware each academic year for compatibility, performance, and budget forecasting. This practice ensures that student, faculty, and staff technology hardware is distributed with an equitable and budgetary focus.

This policy establishes guidelines for the systematic scheduling of replacing College-owned computers and laptops every five years as budget and IT support resources are available for deployment.

 

1. Desktop and laptop computers owned by the College and assigned to full-time faculty or staff employees are eligible for replacement under this program. College-owned desktops and laptops used by temporary staff, hourly staff, part-time staff, student workers, professional experts, federal work-study, student work experience, or consultants are not eligible for CRP technology, but will be supported using departmental or alternative funding sources.

 

2. College-owned desktop and laptop computers are eligible for replacement every five years, starting from the date the system is placed in service. The replacement cycle may be adjusted based on CRP budgetary considerations, available CRP in-stock inventory, technological advancements, vendor order processing, shipping delays, changes in departmental computing requirements, technology purchased with restricted or grant funds, and the availability of IT support resources for deployment.

 

3. The IT Department will contact faculty and staff using desktops or laptops eligible for CRP to schedule an appointment to install their upgraded CRP desktop or laptop. The IT Department uses the desktop and laptop hardware inventory database and IT asset tag numbers to prioritize the order in which CRP desktop and laptop devices are upgraded.

 

4. The College and IT support guidelines state that users are provided technical support from IT on their primary device. If a user is eligible for an upgraded CRP device (desktop or laptop), their old device will be reclaimed. Based on age, the device can be repurposed to a new location or function at the discretion of IT or College leadership. This practice helps maximize hardware investment, software licensing, and IT support costs by providing staff with the technology needed to support students while preventing excessive hardware within the IT ecosystem.

 

5. Faculty or staff eligible for a CRP upgrade will receive the campus standard configuration at that time. IT reviews the CRP hardware standards annually to verify that the campus standard desktop and laptop configurations can support the dynamic software needs of faculty and staff while conducting College business and supporting students.

 

 

 

6. If the campus standard hardware will not adequately support the software or workflow of a department or division, the requesting department or division would have to purchase the necessary hardware via a funding option such as a grant or through the College's annual Planning For Institutional Effectiveness (PIE) process. CRP funds are budgeted annually based on device upgrade projections. They cannot be used to subsidize or in place of department or division funds for non-campus standard technology purchases.

 

7. The CRP hardware refresh guidelines in this document address desktops and laptops used by faculty and staff that meet the outlined eligibility requirements for an upgrade. The CRP guidelines in this document do not apply to academic hardware used in classrooms, labs, student support centers, or other areas where students use computers for instructional purposes.

Please address any questions about these guidelines to the Director, Academic Technology by submitting a Help Desk ticket request.

Simply enter your email address to the sign on screen:

You should be prompted to enter your Mt. SAC portal credentials.

Mt. SAC is committed to making electronic information accessible to all viewers.

For resources click here:

Virtual Private Network (VPN)
Use VPN for a Secure Connection
VPN allows Mt. SAC students, faculty, and staff access to college resources securely while using non-Mt. SAC networks to connect to the internet. The VPN does this by encrypting the internet traffic between the computer/laptop/tablet and the campus network.

Process of VPN Access:

1. Submit a ticket via Help Desk https://helpdesk.mtsac.edu/ 
2. Requires Manager Approval
3. IT will follow up with VPN credentials and access.

Mt. SAC has updated their VPN client to FortiClient. All users that previously had VPN access through CheckPoint VPN will now have their software updated to FortiClient. The connection process is now easier than before.

Connecting with FortiClient VPN:

1. To connect you will need to double-click the application icon on your desktop:  

(Alternatively, you can go to the bottom right tray on your desktop and click on the FortiClient  icon, then select "Open FortiClient Console")

2. Click on the SAML Login button, and type in your Portal ID plus “@mtsac.edu” like an email address. For example, if your Portal username is flast99, your username would be flast99@mtsac.edu.

3. Type in your Portal password when prompted. If prompted, complete the MFA approval process.

4. The VPN will take about 20 seconds to connect. When it successfully connects, you will see a notification, and a “VPN Connected” window in FortiClient.

Missing FortiClient Icon?

Although IT has automated the installation of the new FortiClient VPN software, you may find that you are missing the application. We are confident that all active Check Point VPN users should have the new FortiClient VPN installed before the upgrade. However, if you do not have the FortiClient installed, please do the following:

1. If off campus, enable your Check Point VPN connection

2. From the Start menu, look for the Software Center application. The Software Center icon looks like this: 

3. Use Software Center to install the FortiClient VPN application. You should see the FortiClient icon promoted as a new application. Click on the icon and then Click the "install" button.

Mt. San Antonio College (Mt. SAC) is preparing to transition from Self-Service Banner 8 to Self-Service Banner 9, bringing a more modern, user-friendly experience to students, faculty, and staff.

While this upgrade primarily focuses on a refreshed user interface (UI) with improved navigation and a mobile-friendly design, the underlying data and processes will remain the same.

For additional Information: 

Click for additional information:

Self Service 9 Information

 

 

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