TeleHealth Services

In California, “telehealth” is a method to deliver health care services using information and communication technologies to facilitate the diagnosis, consultation, treatment, and care management while the patient and provider are at two different sites. The two most common modes of telehealth for counseling are live videoconferencing using a personal computer with a webcam or a mobile communications device with two-way camera capability, and by telephone.

Call (909) 274-4400 and speak to our staff and be prepared to speak directly to a nurse over the phone or schedule an appointment.  If you haven’t previously done so, access your Confidential Patient Portal. YOU MUST REGISTER IN ADVANCE.  After registering, you be able to:

  • Complete required appointment forms
  • Receive secure messages from the medical providers and nurses
  • View and print lab reports
  • View and print discharge instructions and patient education handouts

PLEASE NOTE: Your TeleHealth visit requires a laptop or computer with a 2-way webcam and audio capabilities, but if using a smartphone or tablet, please download the Zoom app for free via Google Play or App Store in advance. If you don’t have these capabilities, we may do a simple phone consult. Please call us for assistance.

On the Day of Your TeleHealth Appointment

  1. Have your photo ID (student ID card, driver’s license, passport) ready to show our staff. 
  2. Ten minutes before your appointment time, through your Mt. SAC email, you will receive a Zoom invitation with the link and meeting ID code needed for your TeleHealth visit. 
  3. Follow the instructions in your Zoom invitation to enter your TeleHealth visit. 
  4. Please wait for our staff once you have entered your TeleHealth visit.

You can have confidence that appointments with Student Health Services, utilizing HIPAA-compliant Zoom conferencing, allows for conducting encrypted visits with maximum privacy and confidentiality and safeguarding your medical information. We look forward to continuing to help meet your short-term medical needs.