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Mt. SAC Emergency Alert

Alert: Mt. SAC has Transitioned to Online Classes and Services (see www.mtsac.edu/online). Learn more about our COVID-19 response at www.mtsac.edu/health.

ASAC Online Tutoring

ASAC Online Tutoring

ASAC Online Tutoring

ASAC Online Tutoring

ASAC Online Tutoring

ASAC Online Tutoring

The Academic Support & Achievement Center (ASAC) offers online tutoring via Zoom. We provide free drop-in one-on-one and group tutoring (SI/ET/SG) services in multiple subjects for current Mt. SAC students. Online tutoring by appointment is also available for writing, math, and science.  



Note
Fall 2020 Hours of Operation

Monday - Thursday: 9AM - 7PM
Friday - Saturday:  9AM - 4PM

REMINDER - In observance of the Thanksgiving holiday break on Thursday, November 26th and Friday, November 27th, Mt. SAC classes will not be in session.  ASAC will be closed and tutoring will not be available.  Tutoring resumes on Saturday, November 28th.


Instructions On How to Access ASAC Online Tutoring

    • 1Register for ASAC Tutoring CRN
      • Go to your portal and register for the ASAC tutoring CRN that corresponds to the course/s that you are seeking tutoring in. 
      • ASAC tutoring CRNs (registering for tutoring is done on a semester-basis). These are non-credit CRN's and will not affect your GPA.


      NOTE: If you receive a "duplicate" error message during registration, please re-enter the tutoring CRN(s) you want to register for once again. The system will override the error and allow your registration to go through. 
       

    • 2Log in to Canvas

      Log in to Canvas, go to you dashboard, and click ASAC Online Tutoring. You can also click below for the type of tutoring you would like for faster  access:


      NOTE: It can take up to 20 minutes for the ASAC Online Tutoring course to be accessible in your Canvas account. If you are receiving an "Access Denied" message after 20 minutes upon portal registration, please contact us via chat by clicking here. You can also reach us at asac@mtsac.edu or (909) 274-4300.

    • 3Access Zoom

      If you are using Zoom for the first time, you will need to either install the Zoom app on your device or use Google Chrome to use the web version of Zoom. Please use your Mt. SAC email when signing in.

      1. After being directed from Canvas to Zoom, you will be placed in the queue inside the Zoom waiting room. Have your Mt. SAC email and student ID number ready. The check-in process may take up to 3 minutes per student since students are admitted one at a time to ensure quality of service. 
      2. Once inside the tutoring room, our front counter staff will assign you to a tutor inside a breakout room where you will have your session. To promote independent learning, students are entitled to up to 30 minutes per session.
      3. Once your session is complete, you will be asked to exit the tutoring room. You may sign up again for additional help by returning to the tutoring room link on the ASAC Online Tutoring page in Canvas. Back-to-back sessions are not permitted, however.

IMPORTANT NOTE ABOUT REGISTRATION ERROR MESSAGES:

  • If you receive a "duplicate" error message during registration, please re-enter the tutoring CRN(s) you want to register for once again. The system will override the error and allow your registration to go through.
  • It can take up to 20 minutes for the ASAC Online Tutoring course to show in your Canvas account. If you are receiving an "Access Denied" message after 20 minutes upon portal registration, please contact us via chat by clicking here. You can also reach us at asac@mtsac.edu or (909) 274-4300.



Preparing For Your Online Tutoring Session

    • Subjects Available
      • Accounting
      • Anatomy
      • Biology
      • Chemistry
      • Economics
      • Engineering
      • English/writing
      • History
      • Math
      • Medical Terminology
      • Microbiology
      • Physics
      • Political Science
      • Psychology
      • Sociology
      • Speech
      • World Languages (French, Japanese, Spanish)


      For the complete list of available subjects, please contact us at asac@mtsac.edu or (909) 274-4300. For information about other tutoring centers on campus, please visit the Mt. SAC Tutoring Centers page.

    • Zoom Video Tutorials
    • Student-Tutor Expectations
      • Students are expected to have their course materials related to the assignment ready when entering the Zoom tutoring rooms. These include: assignment sheets, textbooks, class notes, and class syllabus.
      • Tutors will provide suggestions on how to improve the students' work or guide students on how to solve problems. Tutors will not, however, do the students' assignment.
      • In addition to content support, tutors may cover study skills strategies as needed.
      • To promote independent learning, students are entitled to up to 30 minutes per session.
      • After the session is complete, students are expected to exit the tutoring room. If you need an additional session, you may sign up again by clicking on the Zoom link in the ASAC Online Tutoring course.
      • Students are not permitted to have back-to-back sessions. Students who just finished a session must wait at least 30 minutes before signing up again for another session.
      • All students are required to abide by Mt. SAC's Standards of Conduct Policy and failure to do so may result in disciplinary action such as removal from the virtual tutoring room and/or suspending access to ASAC's online tutoring services. 
    • Maximizing Your Online Tutoring Sessions
      • Come prepared for your tutoring sessions with all the needed materials.
      • Get tutoring early and often to avoid falling behind in class.
      • Review your assignment and have your questions ready before your tutoring session.
      • Set realistic goals you want to accomplish. Tutors will not do the work for you, but they can help you get better at doing it yourself.
      • Actively participate in the tutoring session, and work with the tutor to identify and clarify areas that need strengthening.

 

Student Resources for Online Learning 


Tutoring Technical Support

    • General Information
      • Zoom is available on different devices, but to get the most out of your  tutoring session, we recommend that you use a laptop or desktop computer when accessing our online tutors.  The College offers loaner laptops and hotspots for current Mt. SAC students. Please email laptoploans@mtsac.edu for questions.
      • Our ASAC staff will assist you in resolving your technical difficulties to the best of their abilities. However, in the event that your technical issues cannot be resolved by quickly troubleshooting them, you may be asked to restart your device and rejoin the tutoring session.
    • Audio Support
      • Audio Zoom support page
      • In the event that your audio fails during your tutoring session, please communicate this issue to the tutor via the chat box inside Zoom.
    • Video Support
      • Video Zoom support page
      • If you are experiencing issues sharing a document, application, or web browser using the "Share Screen" feature, check that your original source is open and not minimized.
    • Internet Connectivity
      • In the event that your internet connection becomes unstable, please disable your Zoom video. Also, check if other devices in your surroundings are using the same internet connection. If possible, turn off those devices since they may be causing your internet to become unstable.
      • If you are experiencing issues with your wireless connection, try to be as near as possible to your WiFi router/modem to maintain a stable connection.
      • There may be times when our tutors are experiencing connectivity issues. If you are in a tutoring session and such an issue arises, please immediately notify our front counter staff by returning to the main room or using the "Ask Help" feature inside your tutoring room. We will do our best to assign you to another available tutor.


        If you get disconnected during your session, please reconnect as soon as you can, and our front counter staff will re-admit you as soon as you are in the waiting room.

    • Zoom System Requirements
      • To learn more about Zoom's system requirements and supported devices, please click here.
    • Zoom Support for Commonly Used Features in a Tutoring Session
    • Contact Us


Faculty Support