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Help & Support for Faculty

Have a technical question or request? Multiple help resources are available for Mt. SAC faculty. This page will help you identify the right place to start, as well as provide you with resources that you can share with students.

Self-Guided Canvas Help

Save time by using always-available, self-help resources! You'll often get answers much quicker than reaching out to a person, department, or support service.

Blue Question Mark

Access contextual resources directly within Canvas from the blue question mark, typically located in the lower right corner:

  • Find guides relevant to where you are in Canvas
  • Access 24/7 Canvas Support (live chat and phone)

Web Search

A web search will pull all related resources that can be found online:

  • Canvas Guides: tutorials and videos for instructors and students
  • Canvas Community: blog posts and questions & answers from the Canvas community
  • Guides from other colleges: common Canvas questions from faculty are often answered by fellow colleges

Canvas Faculty Center

The Canvas Faculty Center is a faculty resource by FCLT which includes:

Need further support?

Canvas 24/7 Support

Did you know that Canvas offers 24/7 support? Speak to or chat with a live person about Canvas issues.

  • Faculty Hotline: 1 (833) 345-2892
  • Faculty Live Chat: Online real-time chat with a Canvas representative

IT HelpDesk

For questions or service requests, such as enrollment and/or other local technical issues. If needed, HelpDesk tickets can be assigned to FCLT.

FCLT ID Team

Our team of friendly instructional design and technology experts can help you improve and streamline your courses and leverage technology to support equitable and inclusive teaching.

Distance Learning

Distance Learning (DL) is the official designation for everything related to online and hybrid classes: getting certified to teach online, getting re-certified to teach online, and more.

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Accessibility

Information about making your course content accessible, student accommodations, and requesting captions.

Professional & Organizational Development

Contact POD if you have questions about training opportunities for faculty, registering for or joining a workshop, or your training transcript.

Resources for Students that Professors Can Provide

  • Mountie Student Hub: is a hub inside Canvas that gives students useful info on how to use Canvas and links to a multitude of support resources at Mt. SAC.
  • Canvasadors:(in Canvas) Peer Mentors on using Canvas and other learning technologies for students.
  • Student Tech Support: page in the Mountie Student Hub with students-specific tech support resources
  • Supporting Students: module in the Canvas Faculty Center with resources to help you help students
  • ACCESS: request accommodations and learn about accessibility resources.
  • Tutoring for Students: discover the many forms of academic student support including math, writing, and subject-specific supports, both online and on campus.
  • Online Learning Information for Students: web resources for those interested in online courses at Mt. SAC.