High School Referral

IF YOU GET AN ERROR MESSAGE that says "error! The server encountered an internal error. Please contact administrator", then you will need to contact the Mt. SAC Helpdesk at (909) 274-4357 to get the password reset email.

Please only call the Helpdesk if you get this error. Everyone else can get assistance by emailing hsr@mtsac.edu.

You can find your username in the Mt. SAC HSR Student Account Information email.

If you don't have it, please contact us at hsr@mtsac.edu and we can help you.

Just a reminder that your username is NOT your email address... it is a Mt. SAC-generated username that is typically the first letter of your first name, then your last name, and numbers, e.g. jmountie07. 

Please email hsr@mtsac.edu with the email address you'd like to use and we can update it.

That's ok! Your course(s) will show up at 3:45pm on Monday, June 16th.

However, you should see the "Mountie Student Hub" in April.

If you don't see either, please email hsr@mtsac.edu for assistance.

Canvas and the Portal frequently give students an Authentication Error when they try to log in.

Most of the time that just means that the system is overloaded.

If this happens...

• • • Open a new tab and complete the sign-in process again (it won't work if you just refresh the tab)
    • Keep trying (5+ times sometimes)
    • Make sure you are using mtsac.instructure.com
    • Make sure you are using your username from the email we sent (first letter of first name, last name, numbers, e.g. jmountie07), not an email address
    • If that still doesn't work, reset your password again.

Counselor-led Orientations (Optional, but highly encouraged)

• • The counselor-led orientations will review how to sign in to Canvas and important program information. You can access the Zoom for the orientations here. Please be aware that there is a limit of 300 people in each orientation session.
    • Dates will be announced shortly!
    • Can't make it to the optional orientation? You can view the presentation here.

 

MANDATORY First-Day Orientations on June 17th

• • The instructor-led First-Day orientations are required to provide information about how your class works (grades, submitting assignments, check-in requirements, etc.). You will access the First-Day orientation(s) IN Canvas.
    • Orientations are Monday, June 16th and you can choose between attending orientation at 4pm, 5:30pm, or 7pm
      • In case you are having trouble accessing Canvas on Monday, don't worry! We will have make-up orientation on Tuesday and Wednesday at 7pm.
    • If you are in two classes:
      • With the same instructor, you only need to attend one orientation
        • Full-year courses (e.g. Chemistry A & B or Economics & Government/Civics) will have the same instructor for both sections.
      • With different instructors, you will need to attend both orientations
  • If you miss orientation and/or don’t sign into your class on the first day, you will be dropped.
  • You can access instructors’ Zooms from the link on the course homepages in Canvas.
  • If your school is still in session on June 16th, please attend orientation and then you can start on the coursework after your finals (or right away!).

• Your class will appear in Canvas by 3:45pm on June 16th (don’t worry if you don’t see it before then!)
• Classes are done entirely online, are free, and do not require any textbooks.
• Your class is available 24/7 and you can create your own schedule.
• Coursework must be done in order. If you get stuck on an assignment or can't access the next assignment, please send your instructor a message through Canvas or via email (listed on the course homepage). Please note that instructors only work Monday-Thursday from 4pm-8pm, so you might have to wait until Monday if there is an issue on the weekend.
• You will take the final whenever you have finished the coursework. Please be sure to go into Zoom and let your instructor know that you have completed the course so they can do a final check.
• Our online classes are “a-g” & NCAA approved, which requires us to use a state-approved curriculum platform. We use Edmentum. Also, HSR has weekly instructor check-ins and discussion boards to meet state requirements.

The Summer 2025 session runs from Monday, June 16th at 3:45pm through Thursday, July 24th at 8pm. 

• All students must attend the First-Day Orientation on June 16th. (See the orientation schedule section for details.)
• You must finish your class(es) by July 24th at 8pm. Any work turned in after 8pm will not be graded and we do not issue grades for incomplete courses.
• You can take your final whenever you have finished the coursework, you don't need to wait until the last day.
• You can complete the class as quickly or slowly as you want as long as you are done by 8pm on July 24th.
• Pacing guides are also available to help you stay on track in the course. The Canvas modules also have progress notes to let you know what you should be completing each week. Your HSR Counselor can help you with pacing questions as well!
• Your instructor will be available Monday-Thursday from 4-8pm via Zoom (accessible through Canvas) for check-ins, questions, and tutoring.
• We will send you and your parent an email with your final grade in early August.
• We will send an official transcript to your high school if you pass the class (if you don't pass, we don't send anything).

The HSR program requires students to check in with their instructors weekly. This gives students an opportunity to ask questions, check their progress, and meet their instructor.

• Students will check in using the Zoom link on the course homepage in Canvas.
• Instructors will review their check-in time options at the First-Day Orientation, but times will be between 4pm-8pm Monday-Thursday. 
• A check-in can be very brief (if the student is making good progress and doesn't have any questions) or longer if the student needs support.
• Students can also check in more than once per week to get tutoring and assistance.
• Check-ins are part of the student's grade and are measured by the completion of a weekly "quiz".

Your transcripts will be AUTOMATICALLY sent to your high school.

If you need a copy of your transcripts sent to you, another high school, or a college, please complete this form.

Just as a reminder, for college applications, please use our CEEB Code 053703 and not the Mt. San Antonio College code. The College does not issue high school transcripts and uses a different code, which can cause delays and confusion with applications.

Your student will have a High School Referral counselor who will contact you if the student is falling behind in class and/or is not passing. The counselor will send you an introductory email in June so you have their contact info.

The quickest way to check progress is to have your student sign into Canvas and pull up the grade report (go to the course homepage and select "Grades" from the options on the left). Please note that missing even ONE assignment will result in the student not completing the course, even if their grade is passing (70% or better).

Parents can also get information about student progress any time by contacting the HSR counselor. However, this can take a few days during the summer. 

If your email was listed on the student's application, you will receive a copy of their grade in early August. If you have received any emails from Mt. SAC HSR, then we have your email address and you're all set!

Canvas and the Portal frequently give students an Authentication Error when they try to log in.

Most of the time that just means that the system is overloaded.

If this happens... Open a new tab and complete the sign-in process again (it won't work if you just refresh the tab)

Helpful hints:

• • • Keep trying (5+ times sometimes)
    • Make sure you are using mtsac.instructure.com
    • Make sure you are using your username from the email we sent (first letter of
    • first name, last name, numbers, e.g. jmountie07), not an email address
    • If that still doesn't work, reset your password again.

Your Mt. SAC email address is your username + "@student.mtsac.edu". For example, rgrizzly7@student.mtsac.edu.

• • Go to the Mt. SAC Portal (www.mtsac.edu/portal)
  • On the "Home" page, click on the "Mountie Mail" icon in the upper right hand corner
  • This will open your Mt. SAC email account
    • It does not work on phones if you already have an account linked with your gmail app

To update your Chosen First Name and/or Pronouns:

• • Go to the Mt. SAC Portal (www.mtsac.edu/portal)
  • On the "Home" page scroll down until you see "Chosen Name" on the right hand side
  • Click on "Set your chosen first name"
  • Here you can opt to update your name, pronouns, and/or gender designation
  • Click "Submit"
  • Verify the information, then click "Save"

You are welcome to use the Canvas Student App on your phone or tablet

If you don't know your Mt. SAC Canvas password, you will need to reset your password using the instructions above before you can sign into the Canvas Student App.

You can find High School Referral under "What's your school's name" by entering "Mt San Antonio College" with no period after "Mt".