*** Broken a:29527 www: LLC Staff Links ***

Computer Service Request

",$row["Description"]); $StepsTaken = str_replace("\n","
",$row["StepsTaken"]); $Comments = str_replace("\n","
",$row["Comments"]); $Procedures = $row["Procedures"]; $Prio = $row["Priority"]; $AssignTo = $row["AssignTo"]; $Training = $row["Training"]; if ($Training == '1'){$need = " checked";}else {$need = "";} for ($i=0; $i<3; $i++) { $P[$i]=''; } if ($Prio == '1') { $Priority = "Medium"; $P[1] = "selected"; } else if ($Prio == '2') { $Priority = "

High"; $P[2] = "selected"; } else if ($Prio == '0') { $Priority = "

Low"; $P[0] = "selected"; } print <<

Request #:
$sn

Status:
$status

Report Time:
$ReportTime

Priority:
$Priority

Assigned to:
END; $query = "SELECT FirstName, LastName from userlist WHERE UserName='$AssignTo'"; $result = mysql_query($query, $connection) or die ("Error in query: $query. " . mysql_error()); $row = mysql_fetch_array($result); $Aname = $row[0]; if (session_is_registered("SUPER") || session_is_registered("CFS")) { print << END; $query = "SELECT UserName, FirstName from userlist"; $result = mysql_query($query, $connection) or die ("Error in query: $query. " . mysql_error()); if (mysql_num_rows($result) >= 1) { while ($row = mysql_fetch_row($result)) { if ($row[0] == $AssignTo) {print "";} else {print "";} } } print " "; } else { echo "$Aname"; } print <<

Person Reporting Problem:

$ReportPerson

Ext.:

$Extension

Location:

$Location

Station:

$StationNo

Problem Started:

$ProblemDate

Type:

$Type

Request Completion By:

$ReqCompDate

Problem:
$Description

Steps Taken:
$StepsTaken

Comments:
$Comments

END; if ($Procedures != '') { $p = str_replace("\n","
",$Procedures); print << Recommended Trouble Shooting Procedures:
$p

END; } $query = "SELECT * from followup WHERE SerialNo = '$sn'"; $result = mysql_query($query, $connection) or die ("Error in query: $query. " . mysql_error()); while ($row = mysql_fetch_array($result)) { if ($row['Type'] == '1'){$head = '

Comments from ';} else if ($row['Type'] == '3'){$head = '

Solved by ';} else if ($row['Type'] == '5'){continue; $head = 'Further Training changed by ';} else if ($row['Type'] == '6'){$head = '

Assigned person changed by ';} else if ($row['Type'] == '7'){$head = '

Priority changed by ';} else if ($row['Type'] == '8'){$head = '

Closed by ';} else if ($row['Type'] == '9'){$head = '

Reopened by ';} $name = $row['Person']; $recordtime = $row['RecordTime']; $comments = str_replace("\n","
",$row['Description']); print <<$head$name on $recordtime
$comments

END; } if ($status != 'Closed') {print << END; } else if (session_is_registered("SUPER") || session_is_registered("CFS")) {print <<

Further Training Needed:

END; } if (session_is_registered("SUPER") || session_is_registered("CFS")) {print <<

END; } ?>