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faqs

Promise Program Device FAQs

    • iPad

      Device Details:

      • iPad Wi-Fi 32GB - Space Gray
      • 9.7 inch LED screen
      • Internal Storage: 32 GB 

      Q: What's in my iPad box?

      A:

      • iPad
      • Lightning to USB Cable
      • USB Power Adapter

      Q: What applications does my iPad come with?

      A:

      • Safari
      • Google Chrome
      • Microsoft Word, Excel, PowerPoint
      • Standard iOS apps such as calculator, calendar, camera, etc.

      Q: Can I install other applications from the Apple Store?

      A: No, these devices are restricted and come as is.

      Q: What if I forget my iPad security passcode?

      A: Please visit the Official Apple Support site:  https://support.apple.com/ipad 

       

    • HP ProBook

      Device Details:

      • HP ProBook x360 11 G1
      • 11.6" diagonal LED screen
      • 4 GB RAM
      • Internal Storage: 128 GB

      Q: What's installed on my HP laptop? 

      A: 

      • Google Chrome
      • Mozilla Firefox
      • VLC Media Player
      • Microsoft Word, Excel, PowerPoint
      • Other built- in Windows apps such as calculator, calendar, camera, etc.

      Q: Can I install other software?

      A: No, these laptops are restricted and come as is. 

      Q: What if I forget my laptop login?

       A: Contact the Mt. SAC IT Help Desk at x4357 or helpdesk@mtsac.edu 

    • Verizon Mi-Fi

      Q: How much data can I use?

      A: Your data is unlimited!

      Q: Can I connect more than one device?

       A: Yes. 

If you have any other questions regarding your device, please contact Help Desk at ext. 4357.