Resources for Alliance for Hispanic Serving Institution Educators presentation (Lisa Rodriguez, Lisa DiDonato, Susie Haynes, and Emily Versace), March, 2016
  • PPT Presentation (reduced size PDF file, 3.5mb)
  • Resource page (recommendations) below:

Active Listening

  • Listen to understand
  • Clear your mind and remain silent
  • Ask the person to expand or clarify
  • Reflect the other person's thoughts and feelings


Every person possesses a unique combination of talents, knowledge, and skills -- strengths -- that they use in their daily lives to do their work, achieve their goals, and interact with others. Gallup has found that when people understand and apply their innate strengths, the effect on their lives and work is profound. People who use their strengths every day are three times more likely to be happier with their lives in general and are six times more likely to be engaged in their jobs.

ResilienceOften defined as the ability to bounce back from or persevere despite adversity. The Resilience Factor: 7 Keys to Finding Your Inner Strength and Overcoming Life's Hurdles

Resilience is a crucial ingredient–perhaps the crucial ingredient–to a happy, healthy life. More than anything else, it's what determines how high we rise above what threatens to wear us down, from battling an illness, to bolstering a marriage, to carrying on after a national crisis.

The Four Agreements by Don Miguel Ruiz (author, philosopher & speaker):

1. Be Impeccable with your Word: Speak with integrity. Say only what you mean. Avoid using the Word to speak against yourself or to gossip about others. Use the power of your Word in the direction of truth and love.  2. Don’t Take Anything Personally Nothing others do is because of you. What others say and do is a projection of their own reality, their own dream. When you are immune to the opinions and actions of others, you won’t be the victim of needless suffering.  3. Don’t Make Assumptions Find the courage to ask questions and to express what you really want. Communicate with others as clearly as you can to avoid misunderstandings, sadness and drama. With just this one agreement, you can completely transform your life.  4. Always Do Your Best Your best is going to change from moment to moment; it will be different when you are healthy as opposed to sick. Under any circumstance, simply do your best, and you will avoid self-judgment, self-abuse, and regret.

The Color Code:
Take the free test:
REDS: Need to look good technically, be right, and be respected.
They are strong leaders and love challenges.
BLUES: Need to have integrity and be appreciated.
They are focused on quality and creating strong relationships.
WHITES: Need to be accepted and treated with kindness.
They are logical, objective, and tolerant of others.
YELLOWS: Need to be noticed and have fun. They love life, social connections, and being positive and spontaneous.

Emotional Intelligence 2.0: (Bradberry & Greaves)

By now, emotional intelligence (EQ) needs little introduction―it’s no secret that EQ is critical to your success. But knowing what emotional intelligence is and knowing how to use it to improve your life are two very different things.

Emotional Intelligence 2.0 delivers a step-by-step program for increasing your emotional intelligence using the four core EQ skills―self-awareness, self-management, social awareness, and relationship management―to exceed your goals and achieve your fullest potential.

Synopsis presentation on EI 2.0:

Difficult Conversations:

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.

Great meeting minutes notebook