MOODLEROOMS SUPPORT

Help Guide and FAQs

Need Help?If you are having students with problems, send a copy or screenshot of your Banner Roster, with the student's "A" number, MyPortal login ID, MtSAC email address and the CRN of the course to mrsupport@mtsac.edu. We will try to get you going ASAP, but we need that information to get you there!
Need Help?You can only access Moodlerooms if
1. You are successfully registered for the course and
2. Your Professor uses Moodlerooms and makes the course "available" for you to access. See courses that are activated and "available" to access in Moodlerooms.

How do I login to Moodlerooms? How do I access my account for my online class?

  1. Login to myportal.mtsac.edu.
  2. Click on the eLearning Tools tab.
  3. Click on "Access MtSAC Moodlerooms" in the Moodlerooms Channel.
  4. Once you're logged in to Moodlerooms you should see your course on the right hand side of the screen.

When I click on the Moodlerooms link I get a page asking for my username and password. Why? What should I do?

That is because your MyPortal password and your Moodlerooms password are not properly synced. To fix this you need to change your MyPortal password. This is how you change your password:

  1. Login to myportal.mtsac.edu.
  2. Click on the "My Account" link on the top left side of the screen, above the Home tab.

You should always check your schedule to make sure you are successfully registered for the course. You cannot access Moodlerooms for a course you are waitlisted for!

Make sure you are following the password requirements:

  1. The password length must be 8 or greater.
  2. The password length must be 20 or less.
  3. The password must contain a letter.
  4. The password must contain a digit.

Make sure you are using a password that hasn't been used in the last 10 times.
Make sure to type your new password carefully to ensure it is typed as you intended.

I can't change my password for MyPortal to access Moodlerooms. What should I do?

Make sure you are following the password requirements:

  1. The password length must be 8 or greater.
  2. The password length must be 20 or less.
  3. The password must contain a letter.
  4. The password must contain a digit.

Make sure you are using a password that hasn't been used in the last 10 times.
Make sure to type your new password carefully to ensure it is typed as you intended.

If you are not able to change your password in MyPortal, please call the Helpdesk at 909-274-4357 Monday - Friday from 7:30am -4:30pm.

How long after I register can I access Moodlerooms?

You will be in Moodlerooms shortly after you register for the course. However, your professor must activate the course and make it available before you can access it. Usually this happens on the first day of classes. Click here for a list of classes that are activated and “available” to access in Moodlerooms.

I'm in Moodleroooms but I don't see my course?

Your professor must activate the course and make it available before you can access it. Usually this happens on the first day of classes. Click here for a list of classes that are activated and “available” to access in Moodlerooms.

My professor said to get familiar with Moodlerooms but where is the course?

Your professor must activate the course and make it available before you can access it. Usually this happens on the first day of classes. Click here for a list of classes that are activated and “available” to access in Moodlerooms.

It seems the course disappeared from my list of courses. What should I do?

Login to your MyPortal and check your class schedule to make sure you are registered for the course. Remember, classes you are on the waitlist for will not appear in Moodlerooms.

What do I do if my course is not on the list in Moodlerooms?

  1. Check your schedule to make sure you’re still registered for the course.
  2. Check with your professor to make sure the class is available for you to access.

I'm registered for the course, it is set to available, and I have changed myportal password, but I still can't access Moodlerooms. What should I do?

If you are registered for the course and have changed your MyPortal password and still can’t get in, do the following:

  1. Email your ‘A’ number, Myportal Login ID, MtSAC email address and the CRN of the course to mrsupport@mtsac.edu. Please do not send us your password.
  2. Please be sure to include a detailed description of the problem and steps you have taken in an attempt to resolve, so we can be efficient and better assist you.

Emails sent after 4:30pm Monday - Friday will get a reply the next business day.

I'm trying to access Moodlerooms but myportal.mtsac.edu is down and I really need to turn in an assignment. What can I do?

If you are having difficulties accessing myportal.mtsac.edu and need access to Moodlerooms, then we encourage you to contact helpdesk@mtsac.edu. If it is determined that the portal is actually down, it is possible to access Moodlerooms directly by going to the following link: https://mtsac.mrooms.net/. Your login information is the same as the Mt. SAC portal login information.

Keep in mind that it is not recommended to use this as the primary method of accessing Moodlerooms, and you should always attempt to access Moodlerooms through myportal.mtsac.edu first before attempting this method.

What is Moodlerooms?

Where do I find...

How do I update my profile settings?

What do all the icons mean?

Why can't I view content (tests, assignments, forum, week, etc)?

I'm having trouble interacting with the course, could it be my web browser?

The recommended web browswer for both Windows and Mac users is Mozilla Firefox and we encourage you to keep your web brower up-to-date to the latest version. Other web browsers such as Chrome and Safari are supported, but Firefox is the one we recommend using for Moodlerooms interaction. We do not recommend using Internet Explorer for Moodlerooms interaction.

Additionally, if you experience "404/server not found" issues be sure to try clearing your browser's cache.

If you're accessing Moodlerooms through a mobile device, you can opt to view the desktop version of the page as opposed to the mobile-friendly version. This can be done by clicking on the "Switch to the standard theme" link at the very bottom of the page. Click Here! (If you wish to return to the mobile-friendly version you will need to clear your site data/cookies in your browser settings)

Why am I getting so many emails from my courses?

You most likely need to change the settings for your messages and alerts. Check out these useful guides:

How do I send a message to my professor?

How do I view my grades?

How do I post to a forum?

How do I submit an assignment?

How do I save an assignment in .RTF to submit to Moodlerooms?

How do I take a Quiz/Test in Moodlerooms?

Why am I getting so many emails from my courses?

You most likely need to change the settings for your messages and alerts. Check out these useful guides:

If you see errors anywhere in this web page, please contact Hugo Aguilera at x5300. | Last Updated: Mar 4, 2014

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