In an ongoing effort to improve Banner self-service availability, IT staff have been conducting several simulations that mimic the activity placed on the portal during peak periods. This load testing produced the equivalent to that of thousands of users logging in and executing various transactions in the system. This was instrumental in helping to recreate the error received during registration. Modifications were made to resolve the issue. A chart used during the analysis is presented below.
Special thanks to Ken Frank and Ron Bean for running the simulations, identifying areas for improvement, and applying additional error handling to correct the issue. The IT department expects a much improved experience for users during high activity periods as a result of these efforts.