SERVICES
COURSES
RESOURCES
STAFF
CONTACT US
TECHNOLOGY REQUESTS ONLY.
Submit request for computer, internet, printer, projector, and other technology related problems.
* All fields are required.
FACILITIES REQUESTS ONLY.
Submit request for electrical, lights, furniture, printer toner and other facilities related problems.
* All fields are required.
RAPID HELP PASS
The Rapid Help Passes are for those times when you need technological support so that your instruction will not be impacted.
PROCESS:
Send a student to the Learning Lab with a Rapid Help Pass and, as long as there is a technician available, a technician will return with the student. Should there be no one available, the student will return to your class and let you know the status. A technician will come to assist you as soon as one becomes available.
HELP DESK
Procedures:
How Does It Work?
If you have a computer, telephone, voice mail, or mainframe
problem, call HELP (ext. 4357) or e-mail hdcoord@mtsac.edu. Or if you prefer
you can send an email to helpdesk.@mtsac.edu
and open your own repair request. Please do not contact the
data/telecom technicians or programmers directly. The Help Desk
technician will attempt to diagnose your problem over the telephone. If
that is not possible, a description of the problem will be entered into a
database, a ticket number will be generated, and the ticket will be
assigned to the appropriate technician. You will receive an e-mail
confirmation to that effect.
After the problem has been resolved, we will e-mail you a confirmation that the ticket has been closed and give you the opportunity to provide feedback. Solutions to problems are entered into our Knowledge Base, enabling common problems and their solutions to be standardized.
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LEARNING ASSISTANCE CENTER 1100 North Grand Avenue Walnut, California 91789 (909) 274-4300 PHONE (909) 468-4035 FAX http://lac.mtsac.edu Last Updated: Feb 1, 2012 |





