Learning Assistance Center
LEARNING ASSISTANCE CENTER

 
Online Tutoring Available for Math and Science Find information and locations of computer labs on campus. Your Guide to Student Success at Mt. San Antonio College Find out about all on-campus tutoring.
 


Current Schedule of Classes

ONLINE SERVICE REQUEST

TECHNOLOGY REQUESTS ONLY.

Submit request for computer, internet, and printer related problems. With computer specific problems, whenever possible, please create web tickets from the machine having the issue. If you are having trouble with classroom projectors, consoles, speakers, or microphones, please contact Bill Eastham in Event Services via email at weastham@mtsac.edu, and CC the email to Hugo Aguilera at haguilera@mtsac.edu. Otherwise, please follow the steps below.

  • Log in using the same login and password you use to log into your computer
  • Click on the “Request Support” link
  • Provide additional/corrected contact information if needed & click the “Next” button
  • Use the “Category” pull down menu to tell us the type of issue you’re experiencing
  • Give your ticket a “Title” and provide as many specific “Details” as you can about the issue.
  • Attach files if necessary and click the “Next” button
  • Verify the accuracy of the information provided and click “Submit”
  • Your ticket will be created and a “Request ID” number will be assigned.

FACILITIES REQUESTS ONLY.

Submit request for electrical, lights, furniture, printer toner and other facilities related problems.
* All fields are required.

Your Name *
Email Address *
Phone ext *
Type of problem *

Description of problem *

office chair

Bldg and room no. *
Image Verification *
Please enter the text from the image
(case sensitive)
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Rapid Help PassRAPID HELP PASS

The Rapid Help Passes are for those times when you need technological support so that your instruction will not be impacted.

PROCESS:

Send a student to the Learning Lab with a Rapid Help Pass and, as long as there is a technician available, a technician will return with the student.  Should there be no one available, the student will return to your class and let you know the status.  A technician will come to assist you as soon as one becomes available.

HELP DESK

Procedures:

How Does It Work?
If you have a computer, telephone, voice mail, or mainframe problem, call HELP (ext. 4357) or e-mail hdcoord@mtsac.edu. Or if you prefer you can send an email to helpdesk.@mtsac.edu and open your own repair request. Please do not contact the data/telecom technicians or programmers directly. The Help Desk technician will attempt to diagnose your problem over the telephone. If that is not possible, a description of the problem will be entered into a database, a ticket number will be generated, and the ticket will be assigned to the appropriate technician. You will receive an e-mail confirmation to that effect.

After the problem has been resolved, we will e-mail you a confirmation that the ticket has been closed and give you the opportunity to provide feedback. Solutions to problems are entered into our Knowledge Base, enabling common problems and their solutions to be standardized.

 

CLICK HERE TO LEARN MORE ABOUT THE HELP DESK.

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