'FCS' -- Family and Consumer Sciences Courses
 
   
 

 
FCS 51 Course Image

FCS 51 - Consumer Skills,
               Issues, and Strategies
               (3 units)
Consumer skills with an emphasis on practical applications in the marketplace.   Topics include history of the consumer movement, consumer rights and responsibilities, financial wellness, consumer debt, behavior, fraud, and redress.  Explores the relationship between consumer skills, careers, and job skills.
(54 hours lecture)

Course Measurable Objectives:

  1. Explain significant events in the history of the consumer movement
  2. Describe consumer rights and responsibilities
  3. Analyze the interest of business in the effective resolution of consumer complaints
  4. Identify laws, regulations, and procedures necessary to obtain consumer satisfaction in the resolution of consumer problems
  5. Evaluate the effect of consumer laws, regulations and procedures on business, government, and the consumer
  6. Explain the relationship between government, business, and the consumer in identifying and dealing with consumer issues
  7. Construct a plan for lifelong financial wellness
  8. Compare and contrast consumer persuasion strategies
  9. Identify potential future directions for the consumer field

Course Level Student Learning Outcomes:


Students completing FCS 51 - Consumer Skills, Issues, and Strategies:
  1. will be able to demonstrate their ability to write a consumer complaint letter.
  2. will be able to identify consumer related government agencies and compare/contrast the services they provide to consumers.
  3. and who complete the Advertising and Illth, Nealth and Wealth assignment will be able to identify products that promote illth, nealth or wealth.
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