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This course covers the principles of selling and the role of a salesperson in the marketing
process. Topics include characteristics and skills necessary for a successful
salesperson, techniques for prospecting and/or qualifying buyers, buyer behavior and
critical steps in the selling process. Students develop and offer a sales
presentation for a selected product, service or concept.
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(54 hours lecture; Degree appropriate, CSU)
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Prerequisite:
Eligibility for
ENGL 68 - Preparation for College Writing
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Course Measurable Objectives:
- Define professional selling.
- List the characteristics of a successful salesperson.
- Describe why people buy.
- Compare and contrast customer needs, wants, product features and benefits.
- List the steps in the sales process and describe how transactions are made.
- Analyze ways to secure desire, handle objections, and obtain action by role-playing solutions to problems presented.
- Evaluate one's own potential as a professional salesperson and set goals for improvement.
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Course Level Student Learning Outcomes:
Students completing BUSS 35 - Professional Selling will:
- be able to identify the steps to a sale.
- know the difference between Features and Benefits, knowing how to apply them to units of conviction.
- be able to define the four types of behavioral styles.
- be able to describe the difference between a trial close and a close, while identifying certain types of closes.
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NOTE:
Every effort is made to ensure the accuracy and timeliness of this information; however, students should consult
the
college catalog
for the most current and accurate information regarding degrees,
certificates, or courses.
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OTHER SALES AND MARKETING
COURSES:
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