'BUSM' -- Business Management Courses
 
   
 

 
BUSM 10 Course Image

BUSM 10 - Principles of Continuous
                  Quality Improvement
                  (3 units)
This course covers the history and evolution of thought in Continuous Quality Improvement, including the theories and methods of Deming, Juran and Crosby.  The quality management process and tools for the continuous improvement of quality are presented.   Relevant case studies are included.
(54 hours lecture;      Degree appropriate)
Advisory Prerequisite:   BUSO 5 - Business English or eligibility for ENGL 68 - Preparation for College Writing

Course Measurable Objectives:

  1. Define and outline the key principles of continuous quality management.
  2. Contrast quality management theory and previous management thought.
  3. Discuss and distinguish key differences between the theories of the three leading quality management theorists: Deming, Juran and Crosby.
  4. Describe the management paradigm and contrast with traditional management theory.
  5. Identify the six steps in the quality management problem solving process.
  6. Describe and explain the quality management tools and techniques for process improvement in an essay.
  7. Identify and compare quality management performance standards and evaluation methods.
  8. Define the role of computer information systems in quality management.
  9. Define the six sigma methodology for problem solving.

Course Level Student Learning Outcomes:


Students completing BUSM 10 - Principles of Continuous Quality Improvement will:
  1. have discovered new knowledge that relate to discipline, technical and human skills, enabling them to be productive members of the community.
  2. have developed a genuine professional interest in topics related to the courses completed that will contribute toward motivation for life-long learning.
  3. have developed the ability to relate material from each course completed to their current and future professional needs, even if these needs fall into a different discipline.
NOTE:  Every effort is made to ensure the accuracy and timeliness of this information; however, students should consult the college catalog for the most current and accurate information regarding degrees, certificates, or courses.
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