A photo of a clothes rounder with sales signs posted on top
Retail Management (SOC CODE: 41-1011.00)

Job Description Overview

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Related Careers

  • General and Operations Managers
  • Sales Managers
  • Loss Prevention Managers
  • First-Line Supervisors of Retail Sales Workers
  • First-Line Supervisors of Food Preparation and Serving Workers
  • Chief Executives
  • Retail Salespersons
  • First-Line Supervisors of Protective Service Workers, All Other
  • Managers, All Other
  • Property, Real Estate, and Community Association Managers

Sample Job Duties

  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Establish credit policies and operating procedures.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Keep records of purchases, sales, and requisitions.

    What Classes Do I Need to Take?

    • Retail Management: Level I

      #24418
      This introductory certificate exposes students to the business world and the role of retail distribution. Students become familiar with careers in retail management, as well as the latest trends in this fast changing field. This certificate may aid the student’s search for an entry-level job in retail management.

      Required Courses

      VOC BO25
      Business Communication
      VOC CSB15
      Microcomputer Applications
      VOC FSH62
      Retail Store Management and Merchandising
      or VOC BS50
      Retail Store Management and Merchandising

      Back to Vocational Programs 

    • Retail Management: Level II

      #24359
      This intermediate certificate builds upon the Level 1 Certificate to expose students to the various functions of managers in retail positions. Fundamentals of business organization, retail marketing and staffing provide the student a solid foundation from which to build a career in retail management.

      Program Requirements

      This certificate requires:
      Completion of the Retail Management - Level 1 coursework
      PLUS
      Completion of the Retail Management - Level 2 coursework

      Required Courses 

      Retail Management - Level 1 Coursework
      VOC BO25
      Business Communication
      VOC CSB15
      Microcomputer Applications
      VOC FSH62
      Retail Store Management and Merchandising
      or VOC BS50
      Retail Store Management and Merchandising
      Retail Management - Level 2 Coursework
      VOC BA11
      Fundamentals of Accounting
      VOC BM61
      Business Organization and Management
      VOC BM62
      Human Resource Management
      VOC BS36
      Principles of Marketing

      Back to Vocational Programs 

    • Retail Management: Level III

      #24383
      Students completing the advanced Level 3 Certificate will increase knowledge and practical experience in business communication, leadership and financial controls. Successful completion of this certificate prepares students to handle the increasing diversity and complexity of modern retail management.

      Program Requirements

      This certificate requires:
      Completion of the Retail Management - Level 1 coursework
      PLUS
      PLUS Completion of the Retail Management - Level 2 coursework
      PLUS
      Completion of the Retail Management - Level 3 coursework

      Required Courses 

      Retail Management - Level 1 Coursework
      VOC BO25
      Business Communication
      VOC CSB15
      Microcomputer Applications
      VOC FSH62
      Retail Store Management and Merchandising
      or VOC BS50
      Retail Store Management and Merchandising
      Retail Management - Level 2 Coursework
      VOC BA11
      Fundamentals of Accounting
      VOC BM61
      Business Organization and Management
      VOC BM62
      Human Resource Management
      VOC BS36
      Principles of Marketing
      Retail Management - Level 3 Coursework
      VOC BA07
      Principles of Accounting - Financial
      VOC BM60
      Human Relations in Business
      VOC BO26
      Oral Communications for Business

      Back to Vocational Programs 

    • Retail Management: AS Degree

      Business Division
      Degree S0509

      This program exposes students to the business world and the role of retail distribution. Students become familiar with careers in retail management as well as the latest trends in this fast changing field. Completion of this program aids the student’s search for an entry-level job in retail management.

      This degree requires the completion of General Education coursework plus the following:

      Required Courses

      BUSA 7Principles of Accounting - Financial5
      or BUSA 72 Bookkeeping - Accounting
      BUSA 11Fundamentals of Accounting3
      BUSM 60Human Relations in Business3
      BUSM 61Business Organization and Management3
      BUSM 62Human Resource Management3
      BUSO 25Business Communications3
      BUSO 26Oral Communications for Business3
      BUSS 36Principles of Marketing3
      CISB 15Microcomputer Applications3.5
      FASH 62Retail Buying and Merchandising3
      or BUSS 50 Retail Store Management and Merchandising
      Total Units32.5

      Business Management Website

       Guided Pathway of Study

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