A photo of computer circuitry
Computer Systems Technology (SOC CODE: 15-1151.00)

Job Description Overview

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

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Sample Job Duties

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.

    What Classes Do I Need to Take?

    • Computer Systems Technology

      The Computer Systems Technology curriculum encompasses advanced coursework in computer systems circuitry, including microcontrollers and microprocessors.

      Program Learning Outcomes

      • Students will be employed or actively seeking employment in the field or a related field.
      • Students will be technically proficient.
      • Students will employ polar and/or rectangular notation to determine the magnitude and phase shift of an unknown circuit parameter (voltage, current, impedance, and/or power).

        Review Student Learning Outcomes (SLOs) for this program.

      Required Courses

      VOC EL11
      Technical Applications in Microcomputers
      VOC EL12
      Computer Simulation and Troubleshooting
      VOC EL50A
      Electronic Circuits (DC)
      VOC EL50B
      Electronic Circuits (AC)
      VOC EL51
      Semiconductor Devices & Circuits
      VOC EL56
      Digital Electronics
      VOC EL61
      Electronic Assembly and Fabrication
      VOC EL74
      Microcontroller Systems
      VOC TCH60
      Customer Relations for the Technician
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